Ashley Gutierrez
Naugatuck
Summary
Personable and dedicated, equipped with relevant qualifications for providing exceptional patient services. Understands importance of patient confidentiality and accurate record-keeping, with strong skills in communication and administrative tasks. Committed to enhancing patient satisfaction and streamlining service processes.
Overview
6
6
years of professional experience
Work History
Patient Services Representative
Southwest Community Health Center
05.2021 - Current
- The Patient Services Representative demonstrates proficient data entry skills, supports the billing and collection process by utilizing knowledge of insurance verification, self-pay collections, collecting co-pays, at point of service. Maintains confidentiality in a professional manner, exhibits efforts to maintain and improve job specific competencies, and perform other duties as assigned.
- Maintain patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Verify patient insurance eligibility and enter patient information into system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Engage with patients to provide critical information.
- Trained new staff on filing, phone etiquette and other office duties.
- Conduct pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Manage high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implement effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
Office Cleaner
Pritchard Industries
03.2019 - Current
- Dust and polish furniture, surfaces and equipment. to remove dust and grime.
- Clean desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Sanitize office spaces bathrooms and kitchens to maintain hygienic work environment for employees and visitors.
- Maintain high standards of cleanliness with thorough restroom sanitation, including scrubbing toilets, sinks, and floors.
- Vacuum and mop floors to remove dirt and debris and maintain clean and safe work environment.
- Supervise supplies in inventory and submitted reorder requests.
- Demonstrate flexibility by covering additional shifts or areas as needed during staff absences.
Education
Associate of Science - Criminal Justice
Naugatuck Valley Community College
Waterbury, CT01-2026
High School Diploma -
Naugatuck High School
Naugatuck, CT06-2021
Skills
- Bi-lingual (English & Spanish)
- communication
- Teamwork
- listening
- Adaptability
- Documenting and recording information
- Data entry
- Problem-solving
- Computer literacy
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Services Representative
Southwest Community Health Center
05.2021 - Current
Office Cleaner
Pritchard Industries
03.2019 - Current
Associate of Science - Criminal Justice
Naugatuck Valley Community College
High School Diploma -
Naugatuck High School
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