Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Gutierrez

Waxahachie

Summary

Dynamic team leader with a proven track record at Academy Sports Outdoors, excelling in coaching and mentoring to enhance team performance. Skilled in conflict resolution and workplace safety, I fostered a positive environment that boosted customer satisfaction and operational efficiency. Committed to excellence and employee development, I drive results through effective communication and relationship building.

Overview

14
14
years of professional experience

Work History

Team Lead

Academy Sports Outdoors
10.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Over Night MIC

HEB Grocery Store
10.2017 - 05.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Store Manager

Family Dollar
04.2014 - 04.2017

Head Cashier

Home Depot
01.2012 - 04.2014
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.

Education

High School Diploma -

Cyfair High School
Cypress, TX
05.2004

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Workplace safety
  • Schedule management
  • Relationship building
  • Employee training
  • Budget management
  • Loss prevention
  • Problem-solving
  • Team supervision
  • Team motivation
  • Cash handling
  • Onboarding and orientation
  • Shift scheduling
  • Overtime management
  • Verbal and written communication
  • Leadership
  • Multitasking
  • Organizational skills

Timeline

Team Lead

Academy Sports Outdoors
10.2024 - Current

Over Night MIC

HEB Grocery Store
10.2017 - 05.2020

Store Manager

Family Dollar
04.2014 - 04.2017

Head Cashier

Home Depot
01.2012 - 04.2014

High School Diploma -

Cyfair High School

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