Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ashley Guzman

Hookerton,NC

Summary

Accomplished Assistant Manager and Crew Trainer with a proven track record at McDonald’s, enhancing team performance and customer satisfaction through expert coaching and mentorship. Skilled in strategic planning and customer service, successfully fostering relationships and driving continuous improvement. Demonstrates exceptional leadership and decision-making abilities, significantly contributing to business growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Crew Trainer

McDonald’s
07.2024 - Current
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.

Assistant Manager

Korset
07.2023 - 07.2024
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Crew Trainer

McDonalds
09.2020 - 07.2023
  • Maintained current knowledge of all team position requirements.
  • Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
  • Hands on with communication with the team.

Education

High School Diploma -

Greene Central High School
Snow Hill, NC
06.2021

Skills

  • Employee Training
  • Cash Handling
  • Team Leadership
  • Customer Service
  • Workplace Safety
  • Active Listening
  • Coaching and Mentoring
  • Food safety understanding
  • Cleaning and sanitation
  • POS Systems
  • Role Modeling
  • Opening and closing procedures
  • Mentorship
  • Complaint resolution
  • Continuous Improvement
  • Policies and Procedures
  • Relationship Management
  • Processing payments
  • Clear Communication
  • Critical Thinking
  • Decision-Making
  • Attention to Detail
  • Relationship Building
  • Work Coordination
  • Strategic Planning

Languages

Spanish
Native or Bilingual

Timeline

Crew Trainer

McDonald’s
07.2024 - Current

Assistant Manager

Korset
07.2023 - 07.2024

Crew Trainer

McDonalds
09.2020 - 07.2023

High School Diploma -

Greene Central High School

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Ashley Guzman