Ashley gwynn
Newport News,VA
Summary
Reliable Machine Attendant skilled at reading and following machine schematics and standard operating procedures. Meticulous and systematic with excellent critical thinking and problem-solving abilities. Ready to have years of experience in this dynamic new position. Skilled customer service committed to addressing customer concerns with speed, accuracy and professionalism. Always proven capacity to troubleshoot issues to ensure customer satisfaction. Resourceful customer service who consistently meets and exceeds productivity goals. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Experienced in electronic and mechanical design of pill dispensing machines. Machine operator with positive attitude and a commitment to safety, quality, customer service and lean manufacturing. Responsible and hardworking warehouse assembler who can collaborate with a team and produce quality work on tight deadlines. Knowledgeable machinist skilled in reading and interpreting blueprints, diagrams and drawings. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Customer-focused Retail Sales Associate with a solid understanding of the dynamics of the retail apparel and shoe industry. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Customer Service Associate knowledgeable of the latest trends in the market. Successful at converting calls into new sales.
Detail-oriented aircraft professional bringing a proven history of effectively directing, monitoring, or performing preventive and unscheduled maintenance on aircrafts. Strong knowledge of standard hardware and materials with an insatiable curiosity of new industry materials and techniques. Skilled Aircraft Mechanic with in-depth knowledge of model aircrafts. Well-versed in executing in-process and final inspection on aircrafts to ensure continuous accuracy and safety for all equipment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Nuclear Refueler(757)380-2000
Huntington Ingalls Industries
Newport News, VA
03.2018 - Current
Measured and marked dimensions and reference points accurately.
Tracked shop cutting tool usage and sharpened and replaced cutting tools.
Maintained logs, lists and files and promptly completed all necessary paperwork.
Completed preventative maintenance to enhance performance. Operated hand tools, drill presses, riveting machines and tap burners. Managed quality control and maintained high customer satisfaction.
Changed equipment over to new product.
Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
Troubleshooted problems with equipment, devices or products.
Worked with managers to implement the company's policies and goals.
Planned and laid out work to meet production and schedule requirements.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained aircraft environmental systems, oxygen systems, fire extinguishing systems and utility systems.
- Collected and disposed of hazardous waste substances in accordance with local, state and federal guidelines.
- Drove and operated fuel trucks, hydrant carts and stationary carts to fuel aircraft.
- Reviewed work orders and discussed with supervisors.
- Planned work procedures using charts, technical manuals and experience.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Cleaned machines and machine parts with solvents, cloths, air guns, hoses and vacuums.
- Performed daily inspections of fueling equipment and reported any discrepancies to supervisor.
- Inspected all hoses, nozzles, valves, connectors, pressure gauges and other components of refuelers prior to use.
- Examined and adjusted protective guards, loose bolts and specified safety devices.
- Observed strict control measures while working around hazardous chemicals used in the refuelling process.
- Disassembled units and inspected parts for wear with micrometers, calipers and gauges.
- Executed corrosion control and inspection duties with minimal supervision.
- Utilized various types of hand tools such as wrenches, clamps, cutters, when performing maintenance tasks on fueling equipment.
- Performed regular checks of all storage tanks for leaks or contamination.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
customer service represenative (757) 591-6000
Alorica
Newport news , VA
08.2015 - 01.2018
Submitted package investigations and filed damage claims for the company. Provided accurate and appropriate information in response to customer inquiries. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.
Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow.
Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Properly directed inbound calls in phone queues to improve call flow.
Sales Representative (202) 580-6200
Ibex Global
Hampton, VA
12.2014 - 08.2015
Created new processes and systems for increasing customer service satisfaction.
Generated leads for new sales through telephone and email contact with customers.
Resolved product issues and shared benefits of new technology.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Kept abreast of rapidly evolving technology.
Generated leads for new sales through telephone and email contact with customers.
Resolved product issues and shared benefits of new technology.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Kept abreast of rapidly evolving technology.
Certified Nursing Assistant (757) 890-0675
Regency Health & Rehabilitation Center
Yorktown, VA
01.2014 - 12.2014
Observed and documented patient status and reported patient complaints to the case manager.
Read and recorded temperature, pulse and respiration.
Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
Cleaned and organized patients’ living quarters.
Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.
Assisted with adequate nutrition and fluid intake.
Planned, prepared and served meals and snacks according to prescribed diets.
Positioned residents for comfort and to prevent skin pressure problems.
Facilitated games and other activities to engage clients.
Tended to patients with chronic illnesses.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Read and recorded temperature, pulse and respiration.
Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
Cleaned and organized patients’ living quarters.
Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.
Assisted with adequate nutrition and fluid intake.
Planned, prepared and served meals and snacks according to prescribed diets.
Positioned residents for comfort and to prevent skin pressure problems.
Facilitated games and other activities to engage clients.
Tended to patients with chronic illnesses.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Certified Nursing Assistant (757) 875-2000
The Gardens At Warwick Forest
Newport News, VA
09.2013 - 01.2014
Read and recorded temperature, pulse and respiration.
Observed and documented patient status and reported patient complaints to the case manager.
Prepared patient rooms prior to their arrival.
Collected urine and fecal samples.
Cleaned and organized patients’ living quarters.
Facilitated games and other activities to engage clients.
Positioned residents for comfort and to prevent skin pressure problems.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Kept facility stocked with necessary supplies, equipment and instruments.
Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Observed and documented patient status and reported patient complaints to the case manager.
Prepared patient rooms prior to their arrival.
Collected urine and fecal samples.
Cleaned and organized patients’ living quarters.
Facilitated games and other activities to engage clients.
Positioned residents for comfort and to prevent skin pressure problems.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Kept facility stocked with necessary supplies, equipment and instruments.
Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Certified Nursing Assistant (757) 229-4121
Envoy of Williamsburg
Williawimsburg, VA
04.2011 - 09.2013
Completed and submitted clinical documentation in accordance with agency guidelines.
Observed and documented patient status and reported patient complaints to the case manager.
Assisted with adequate nutrition and fluid intake.
Planned, prepared and served meals and snacks according to prescribed diets.
Facilitated games and other activities to engage clients.
Positioned residents for comfort and to prevent skin pressure problems.
Kept facility stocked with necessary supplies, equipment and instruments.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.
Documented resident records on daily flow sheets.
Assisted with ADLs.
Observed and documented patient status and reported patient complaints to the case manager.
Assisted with adequate nutrition and fluid intake.
Planned, prepared and served meals and snacks according to prescribed diets.
Facilitated games and other activities to engage clients.
Positioned residents for comfort and to prevent skin pressure problems.
Kept facility stocked with necessary supplies, equipment and instruments.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.
Documented resident records on daily flow sheets.
Assisted with ADLs.
Certified Nursing Assistant (757) 898-1491
Yorktown Battlefield Visitor Center
Yorktown, VA
01.2009 - 04.2011
Observed and documented patient status and reported patient complaints to the case manager.
Read and recorded temperature, pulse and respiration.
Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
Completed and submitted clinical documentation in accordance with agency guidelines.
Prepared patient rooms prior to their arrival.
Assisted with adequate nutrition and fluid intake.
Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.
Documented resident records on daily flow sheets.
Assisted with ADLs.
Provided patients and families with emotional support.
Exhibited compassionate care and communication with regard to issues of death and dying.
Sensitive to the needs of geriatric patients.
Maintained a clean, orderly and well-stocked environment.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Read and recorded temperature, pulse and respiration.
Massaged patients and applied preparations and treatments, such as liniment, alcohol rubs and heat-lamp stimulation.
Completed and submitted clinical documentation in accordance with agency guidelines.
Prepared patient rooms prior to their arrival.
Assisted with adequate nutrition and fluid intake.
Directed patients in prescribed range of motion exercises and in the use of braces or artificial limbs.
Documented resident records on daily flow sheets.
Assisted with ADLs.
Provided patients and families with emotional support.
Exhibited compassionate care and communication with regard to issues of death and dying.
Sensitive to the needs of geriatric patients.
Maintained a clean, orderly and well-stocked environment.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Education
certificate - outside machinist
Paul D Camp Community College
2018
certified nursing assistant - Nursing
New Horizons Regional Education
2007
High School Diploma - nursing
Bethel High School
Skills
- High customer service standards
- Employee relations specialist
- Service solutions expert
- Dedicated to process improvement
- Conflict resolution proficiency
- Devoted to data integrity
- Strong problem solving ability
- Troubleshooting skills
- Telecommunications knowledge
- Proficient with Microsoft Office Suite
- Multi-channel contact center software
- Negotiation competency
- Service solutions expert
- Leadership
- Project Planning
- Stress Management Techniques
- Emergency Response Training
- Accurate Record Keeping
- Strong Communication Abilities
- Efficient Time Management
- Hazardous Materials Handling
- Decision-Making Capabilities
- Work Area Cleanliness
- Critical Thinking Abilities
- Mechanical Aptitude
- Fueling Calculations
- Component Replacement
- Safety Protocol Knowledge
- Attentive to Detail
- Preventive Maintenance
- Troubleshooting
- Grease and Lubricant Application
- Blueprint Reading
- Fire Extinguishing and Oxygen Systems
- Heavy Machinery Operation
- Preventive Repair
- Technical Print Drawing
- Quality Control Analysis
- OSHA Regulations Knowledge
- Measurement Tools
- Mechanical Assembly
- Hydraulic Systems
- Blueprint Interpretation
- Seal Replacement
- Operation Monitoring
- Machine Operation
- Hand Tool Expertise
- Jobsite Maintenance
- Warehouse Organization
- Material Handling Equipment
- Tugger Operations
- Forklift Operation
- Warehouse Safety
- PPE Policy Adherence
- Inventory Management
- Equipment Operation
- Paperwork Completion
- Customer Service
- Load Verification
- Material Storage
- Material Audits
- Equipment Inspections
- Warehouse Operations
- Materials Handling and Transport
Affiliations
Taught bible study, helped out at the church car washes, sponsored garage sales and gave clothes and shoes to the homeless shelter.
Timeline
Nuclear Refueler(757)380-2000
Huntington Ingalls Industries
03.2018 - Current
customer service represenative (757) 591-6000
Alorica
08.2015 - 01.2018
Sales Representative (202) 580-6200
Ibex Global
12.2014 - 08.2015
Certified Nursing Assistant (757) 890-0675
Regency Health & Rehabilitation Center
01.2014 - 12.2014
Certified Nursing Assistant (757) 875-2000
The Gardens At Warwick Forest
09.2013 - 01.2014
Certified Nursing Assistant (757) 229-4121
Envoy of Williamsburg
04.2011 - 09.2013
Certified Nursing Assistant (757) 898-1491
Yorktown Battlefield Visitor Center
01.2009 - 04.2011
certificate - outside machinist
Paul D Camp Community College
certified nursing assistant - Nursing
New Horizons Regional Education
High School Diploma - nursing
Bethel High School