Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Hacker

Middlesex,North Carolina

Summary

Dynamic and results-oriented professional with experience at Dollar General, Kohl's, and Hocutt's Child Care Center. Excelled in customer relationship building and store operations, enhancing sales and customer satisfaction. Demonstrated patience, empathy, and problem-solving skills, achieving significant improvements in team motivation and classroom organization. Proven track record of leveraging communication skills and hardware troubleshooting to drive achievements and operational efficiency.

Developed skills in team leadership and customer service in fast-paced retail environment. Demonstrates strengths in inventory control and conflict resolution, ensuring smooth operations and customer satisfaction. Seeking to transition into new field, leveraging these transferable skills to contribute effectively in new role.

Overview

16
16
years of professional experience

Work History

Lead Key Holder

Dollar General
10.2024 - Current
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
  • Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
  • Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
  • Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
  • Implemented visual merchandising changes according to corporate directives, resulting in an aesthetically pleasing shopping environment.
  • Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.
  • Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
  • Streamlined store operations by creating efficient processes for daily tasks such as opening/closing procedures and cash handling practices.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.

Childcare Lead Teacher

Hocutt's Child Care Center
05.2015 - 04.2018
  • Mentored new teachers, providing guidance on best practices and classroom strategies.
  • Supported students'' social-emotional development by creating a nurturing and inclusive atmosphere in the classroom.
  • Enhanced student comprehension by incorporating hands-on learning activities and group projects.
  • Provided ongoing feedback and constructive criticism to students, encouraging continuous improvement in their work quality.
  • Implemented effective classroom management techniques to maintain a positive learning environment.
  • Incorporated real-world examples into lessons, helping students make connections between coursework and everyday life situations.
  • Participated in professional development opportunities to stay current with educational trends and best practices, applying this knowledge to continuously improve instruction in the classroom.
  • Evaluated student progress regularly, adjusting instructional methods as needed to improve performance.
  • Established positive relationships with students and families.

Point of Sale Associate

Kohl's
11.2008 - 01.2010
  • Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
  • Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
  • Maintained a clean and organized workspace, ensuring a positive shopping experience for customers.
  • Answered questions about store policies and addressed customer concerns.
  • Mastered multiple Point of Sale software platforms, adapting quickly to changes in technology or system updates.
  • Managed high volume periods effectively by maintaining focus under pressure while maintaining a friendly demeanor towards customers.
  • Enhanced store revenue by upselling products and suggesting additional items during checkout process.

Education

Associate of Science - Elementary Education

Wake Technical Community College
Raleigh, NC
12-2022

Skills

  • Team motivation
  • Classroom organization
  • Patience and empathy
  • Store operations
  • Reliability and punctuality
  • Customer relationship building
  • Communication and interpersonal skills
  • Problem-solving
  • Attention to detail
  • Hardware troubleshooting

Timeline

Lead Key Holder

Dollar General
10.2024 - Current

Childcare Lead Teacher

Hocutt's Child Care Center
05.2015 - 04.2018

Point of Sale Associate

Kohl's
11.2008 - 01.2010

Associate of Science - Elementary Education

Wake Technical Community College

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Ashley Hacker