Ashley Durham
Fayetteville,NC
Summary
Dynamic customer service professional with a proven track record at Circle K Gas Station, excelling in problem resolution and active listening. Enhanced customer satisfaction through effective communication and streamlined processes, achieving high retention rates. Skilled in data entry and building rapport, committed to delivering exceptional service and fostering positive customer relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Circle K Gas Station
05.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined resolution processes, improving response times for customer issues.
- Collaborated with cross-functional teams to enhance overall customer experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Advocate Member Service Representative
TTEC
02.2021 - 04.2024
- Assisted members with inquiries, ensuring timely resolution and high satisfaction rates.
- Processed member applications accurately, maintaining compliance with organizational standards.
- Educated members on services offered, facilitating informed decision-making.
- Collaborated with team members to enhance service delivery and streamline processes.
- Managed a high volume of inbound calls, ensuring timely assistance to customers with various needs.
Store Associate
Big Lots
09.2018 - 02.2021
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling procedures.
- Maintained organized merchandise displays, optimizing visual appeal and inventory accessibility.
- Collaborated with team members to replenish stock and manage inventory levels consistently.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Education
Associate of Applied Science - Medical Assisting
Miller-Motte College
Fayetteville, NC11-2018
High School Diploma -
Robeson Community College
Lumberton, NC05-2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Payment processing
- Product sales
- Customer satisfaction measurement
- Product knowledge
- Paperwork processing
- Team development
- Prioritization
- Building rapport
Timeline
Customer Service Representative
Circle K Gas Station
05.2024 - Current
Advocate Member Service Representative
TTEC
02.2021 - 04.2024
Store Associate
Big Lots
09.2018 - 02.2021
Associate of Applied Science - Medical Assisting
Miller-Motte College
High School Diploma -
Robeson Community College
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