Ashley Hall
Maryville,TN
Summary
I am an energetic and motivated individual with effective leadership and communication skills. My Proven track record demonstrates my ability to exceed goals while creating a positive customer experience. I continually strive to be a successful leader and role model for my peers while seeking out opportunities for self-growth.
Overview
17
17
years of professional experience
Work History
Human Resources Recruiter
Vanderbilt Mortgage and Finance Inc
05.2022 - 08.2023
- Sourced and attracted candidates by using databases, social media, job fairs, etc
- Conducted interviews and screened candidates for open positions
- Coordinated the recruitment of new employees with hiring managers
- Made employment offers
- Monitored and acted as an advocate for new and existing employees.
Legal Affairs Specialist
Vanderbilt Mortgage and Finance Inc
02.2021 - 05.2022
- Managed a large bucket of severely delinquent accounts
- Communicated with attorneys and paralegals to advise next steps with accounts
- Completed legal documents within very strict deadline
- Used problem solving to help resolve delinquency or solve account issues
- Completed weekly audits on team accounts
- Paid all invoices billed to Vanderbilt for Legal accounts.
Direct Sales and Marketing
Vanderbilt Mortgage and Finance Inc
01.2020 - 02.2021
- Communicated with Sales Professionals and Asset Managers throughout the sales process
- Held responsibility for keeping accurate and up to date customer information via Sales Force
- Effectively communicate with customers via phone, email and social media
- Held responsibility for operations relating to inventory, loan applications, and business to consumer sales.
Senior Account Representative
Vanderbilt Mortgage and Finance Inc
01.2019 - 01.2020
- Built relationships and mentored representatives to achieve professional growth and advancement
- Trained new representatives on decreasing delinquency and collections policies
- Facilitated effective one on ones to set goals, action plans, and discuss improvement opportunities.
Account Representative
Vanderbilt Mortgage and Finance Inc
09.2017 - 01.2019
- Resolved delinquent accounts through negotiation and problem-solving
- Maintained the surrender bucket on the Intentions Only team
- Lead weekly team meetings to resolve problems, answer questions, and review goals
- Oversaw training folders with new team members
- Handled escalated calls on the supervisor queue
- Extensive knowledge on Bankruptcy Ch
- 7 & 13 loans.
Assistant Director
Little Sprouts Learning Center
09.2015 - 09.2017
- Managed, trained, and scheduled a staff of 25 employees
- Ensured that all employees were compliant with both state and federal laws
- Developed preschool curriculums and implemented within the staff and classrooms
- Oversaw the interview, hiring, and staff orientation
- Planned and conducted a monthly team building activity.
Operations Manager
Old Navy
10.2013 - 10.2015
- Managed, trained, and scheduled a staff of 60 sales associates and 3 team leaders
- Oversaw staff timekeeping entries and reports through the payroll management program
- Worked with upper store management to implemented company safety programs and loss prevention awareness
- Created and maintained weekly, monthly, and quarterly budgets
- Resolved all customer complaints in a respectful and timely manner.
Lead Preschool Teacher
Little Scholars Christian Academy
Maryville, TN
08.2009 - 07.2012
- Organized and maintained a safe learning environment for children, including supervision of indoor and outdoor playtime.
- Assisted in developing lesson plans that incorporated reading, writing, math, science and art into daily activities.
- Observed and documented students' growth and development throughout the year.
- Communicated regularly with parents regarding student progress, behavioral issues or any other concerns they may have had about their child's well-being.
Activity Coordinator
Blount County Friends Program
Friendsville, TN
01.2007 - 08.2009
- Developed and implemented age-appropriate recreational activities for children aged 5-12.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Prepared weekly newsletters for parents outlining upcoming assignments or events at school.
- Participated in professional development workshops related to teaching methods or curriculum changes.
Education
Associates of General Science -
Pellissippi State Community College
05.2023
Skills
- Student and parent relations
- Special Education Support
- Child Development
- Activity Planning
- Classroom Organization
- Classroom Management
- Hiring and retention strategies
- Talent Acquisition
- Interviewing techniques
- Onboarding
Affiliations
- Charity Chick's member of Blount County
Timeline
Human Resources Recruiter
Vanderbilt Mortgage and Finance Inc
05.2022 - 08.2023
Legal Affairs Specialist
Vanderbilt Mortgage and Finance Inc
02.2021 - 05.2022
Direct Sales and Marketing
Vanderbilt Mortgage and Finance Inc
01.2020 - 02.2021
Senior Account Representative
Vanderbilt Mortgage and Finance Inc
01.2019 - 01.2020
Account Representative
Vanderbilt Mortgage and Finance Inc
09.2017 - 01.2019
Assistant Director
Little Sprouts Learning Center
09.2015 - 09.2017
Operations Manager
Old Navy
10.2013 - 10.2015
Lead Preschool Teacher
Little Scholars Christian Academy
08.2009 - 07.2012
Activity Coordinator
Blount County Friends Program
01.2007 - 08.2009
Associates of General Science -
Pellissippi State Community College