Ashley Hall

Work History

Senior Advisor

Morley Companies

Saginaw, Michigan

12.2019 - 09.2023

Managed projects related to improving processes associated with delivering services or products.
Designed and delivered presentations to senior management on current trends in the industry.
Advised clients on best practices for achieving their goals within budget constraints.
Created reports summarizing findings from customer feedback surveys.
Coordinated with external vendors to ensure timely delivery of services and products.
Assisted in developing policies and procedures for providing high quality customer service.
Collaborated with internal departments to create action plans for implementing changes identified through research.
Monitored performance metrics related to customer service operations.
Provided technical support to staff members working with customers.
Drafted proposals outlining potential solutions for addressing customer needs.
Participated in brainstorming sessions aimed at generating innovative ideas for enhancing client relations.
Coordinated implementation of new technological tools to improve data gathering and trend tracking.
Researched areas of special expertise continuously to stay current on latest research and practices.
Assisted with development of best-in-class solutions for internal and external customers.
Maintained positive working relationship with fellow staff and management.
Identified needs of customers promptly and efficiently.
Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
Set specific goals for projects to measure progress and evaluate end results.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Evaluated needs of departments and delegated tasks to optimize overall production.
Assessed company operations for compliance with safety standards.
Determined consumer needs to provide products and services appealing to larger market.
Audited company's legal documents to verify compliant policies and procedures.

Night Auditor

Country Inns & Suites

Birch Run, Michigan

10.2018 - 11.2019

Greeted arriving guests and checked them in to their rooms.
Processed guest check-outs, including payment processing and providing receipts.
Monitored hotel occupancy, rate availability, and special requests or needs of guests.
Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
Responded to customer inquiries regarding hotel services, reservations, directions.
Answered telephone calls from customers related to billing inquiries or complaints.
Maintained a secure environment for the protection of guests' property and assets.
Assisted with the preparation of daily bank deposits for all departments within the hotel.
Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
Verified that all charges posted were accurate prior to submitting final bills to guests.
Provided support to housekeeping staff by preparing keys for departing guests when requested.
Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
Completed end-of-day reconciliations of cash drawers and credit card transactions.
Reported any discrepancies immediately upon discovering them.
Prepared detailed audit reports at the end of each shift.
Received payments from customers via cash or credit cards.
Resolved customer issues quickly while maintaining a high level of professionalism.
Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
Completed nightly updates to hotel rates and individual room charges.
Documented wake-up requests and set up automatic calls in system.
Maintained cleanliness of bathrooms, lobby and front desk.
Assessed checklist on daily basis and planned shift accordingly.
Coordinated with guest services and concierge team to meet guest needs.
Maintained well-stocked and presentable complementary food and beverage station.
Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Assisted guests in locating amenities such as casino, gift shop, restaurants, fitness center, pool, and spa.
Generated daily, weekly, and monthly reports to close out day and meet objectives.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Coded invoices to maintain organized and accurate records.
Assisted guests at check-in, providing information on various services within hotel.
Answered guest inquiries, recommending shopping, dining or entertainment.
Input and confirmed reservations for guests.
Kept records of room availability and guest accounts, manually or using computers.
Recorded guest comments or complaints, escalating to management for immediate resolution.
Advised housekeeping staff of rooms vacated and ready for cleaning.
Computed bills, collected payments and made change for guests.
Greeted, registered and assigned rooms to hotel or motel guests.
Contacted housekeeping or maintenance staff to report room or building issues.
Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Transmitted and received messages using telephones or telephone switchboards.
Issued room keys and escort instructions to bellhops.
Performed bookkeeping activities to balance accounts and conduct nightly audits.
Posted incidental charges to ledgers, manually or by using computers.
Deposited guest valuables in hotel safes or safe-deposit boxes.

Assistant Manager

Yaya's Flame Broiled Chicken

Flint, Michigan

06.2010 - 08.2018

Provided customer service and assistance to customers in resolving issues and concerns.
Assisted in the development of new processes to improve customer service efficiency.
Coordinated with other departments to ensure customer satisfaction.
Trained and supervised customer service staff on policies, procedures, and best practices.
Monitored customer feedback and implemented changes based on those insights.
Maintained accurate records of customer interactions for future reference.
Resolved escalated complaints from customers in a timely manner.
Developed strategies to increase customer loyalty and retention rates.
Analyzed customer data to identify trends and opportunities for improvement.
Reviewed billing discrepancies with customers to resolve any payment issues.
Conducted regular performance reviews with team members to ensure quality standards are met.
Ensured compliance with all applicable laws, regulations, and company policies.
Interfaced with vendors regarding product availability or delivery issues.
Identified areas where operational efficiencies could be improved upon.
Participated in weekly meetings with senior management for status updates.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Evaluated employee job performance and motivated staff to improve productivity.
Upheld quality control policies and procedures to increase customer satisfaction.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Evaluated and authenticated returns, exchanges and voids.
Delivered continuous training to associates to maximize performance and customer relations skills.
Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Rolled out operational improvements and solutions to deliver top-notch customer service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Delegated work to staff, setting priorities and goals.
Resolved customer inquiries and complaints requiring management-level escalation.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Recruited and trained new employees to meet job requirements.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Reviewed completed work to verify consistency, quality, and conformance.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Assigned work and monitored performance of project personnel.
Interviewed prospective employees and provided input to HR on hiring decisions.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Implemented quality control measures to uphold company standards.
Coordinated with other departments to ensure smooth flow of operations.

Waitress Supervisor

Atlas Coney Island

Flint, Michigan

02.2009 - 12.2011

Supervised waitstaff to ensure quality customer service and satisfaction.
Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
Monitored employee performance, identified areas of improvement, and provided feedback.
Resolved customer complaints in a timely manner with professionalism.
Created daily shift schedules for waitstaff according to business needs.
Assisted in recruiting, interviewing, and hiring qualified personnel for the waitstaff team.
Ensured compliance with all health department regulations related to food handling and storage procedures.
Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
Monitored cash register operations during shifts for accuracy of transactions.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Observed food safety and sanitation protocols to reduce germ spread.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Explained goals and expectations required of trainees.
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Cleaned and sanitized kitchen equipment, utensils and work stations.
Monitored temperatures of prepared food and cold-storage areas.

Overview

Work History

Senior Advisor

Night Auditor

Assistant Manager

Waitress Supervisor

Education

High School Diploma -

Nursing

Some College (No Degree) - Teaching with History Major and English Minor

Skills

Work Availability

Contact Information

Timeline

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