Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

ASHLEY HALL

West Palm Beach,FL

Summary

Reliable and motivated professional with a strong background in customer service, administration, and team coordination. Skilled in communication, organization, and client support. A dependable team player who excels in fast-paced environments and adapts quickly to new challenges.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service & Administrative Professional

Various Companies
05.2014 - 01.2025
  • Managed client accounts and maintained strong relationships across a range of industries.
  • Supported clients through complex processes, including claims and service inquiries.
  • Prepared reports, proposals, and documentation with attention to detail.
  • Coordinated with internal teams to ensure timely and accurate completion of tasks.
  • Led training for new staff on systems and procedures.
  • Organized office functions and provided general administrative support.
  • Utilized tools such as Microsoft Office, DocuSign, and CRM software for daily operations.

Administrative Assistant

Edna’s Place LLC
01.2010 - 01.2015
  • Provided general administrative support to ensure smooth facility operations.
  • Greeted and directed residents, visitors, and staff while managing inquiries.
  • Handled HR paperwork, managed timekeeping, and maintained records.
  • Answered phones and supported various administrative tasks as needed.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Technical Support Representative / Team Lead

Microsoft
01.2013 - 01.2014
  • Provided technical support and troubleshooting for a wide range of customer issues.
  • Demonstrated strong product knowledge and a customer-first approach.
  • Managed issue tracking and ensured timely resolutions.

Education

High School Diploma -

William T. Dwyer High School
Palm Beach Gardens, FL

Skills

  • Client Relations & Customer Service
  • Office Administration
  • Training & Onboarding
  • Document & Data Management
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Time Management & Prioritization
  • Communication & Interpersonal Skills
  • Data entry
  • Client relationship management
  • Confidential document handling
  • Presentation development

Certification

  • Property & Casualty Insurance License (2-20)
  • Customer Service Representative License (4-40)

References

Available upon request

Timeline

Customer Service & Administrative Professional

Various Companies
05.2014 - 01.2025

Technical Support Representative / Team Lead

Microsoft
01.2013 - 01.2014

Administrative Assistant

Edna’s Place LLC
01.2010 - 01.2015

High School Diploma -

William T. Dwyer High School

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ASHLEY HALL