Ashley Halligan
Lockhart
Summary
Accomplished Accounts Receivable Clerk at ACIS with expertise in invoice processing and collections management. Enhanced department efficiency by developing streamlined procedures. Demonstrated exceptional problem-solving and customer communication skills, resolving billing disputes and optimizing payment processes. Proven ability to collaborate effectively with teams, ensuring timely debt collection and maintaining accurate financial records.
Overview
18
18
years of professional experience
Work History
Accounts Receivable Clerk
ACIS
Pflugerville
01.2023 - Current
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Maintained accurate records of accounts receivable and payable transactions.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Developed processes and procedures that improved the efficiency of the accounts receivable department operations.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
HVAC Dispatcher
Kilgore Industries
Round Rock
05.2022 - 01.2023
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Provided timely updates to customers regarding their orders or requests.
- Received and dispatched calls for emergency services.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Participated in team meetings discussing changes in procedures or processes.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Dispatcher
TemperaturePro
Austin
06.2021 - 05.2022
- Answer Phones
- Schedule Service Calls
- Help customers with invoices
- Invoicing customers
- Credits for customers
- Setting up schedules for HVAC
- Scheduling and setting up of maintenance contracts
- Answering maintenance questions
- Ordering of filters for maintenance service
Service Coordinator
Fox Commercial Services
Austin
08.2019 - 06.2021
- Answer Phones
- Schedule Service Calls
- Help customers with invoices
- Technicians payroll times
- Invoicing customers
- Credits for customers
- Setting up schedules for HVAC, Refrigeration Plumbing and Electrical
- Scheduling and setting up of maintenance contracts
- Answering maintenance questions
- Ordering of filters for maintenance service calls
- Permits
- Estimates
- Ordering Parts for jobs
- Maintain large customer accounts
- Entering Backflow Test Results
- On call dispatch
Dispatcher/Customer Service
Casa Mechanical Services
Round Rock
04.2018 - 08.2019
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Scheduled warranty calls for builders
- Credit memorandums
HVAC Dispatcher
Rodd Hanna's Air Performance Heating & Air Conditioning
Rockwall
03.2015 - 03.2018
- Type billing documents, shipping labels, credit memorandums, or credit forms, using typewriters or computers.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
HVAC Dispatcher
County-Wide HVAC
Benbrook
03.2010 - 03.2015
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Complete work schedules, manage calendars, and arrange appointments.
- Complete and mail bills, contracts, policies, invoices, or checks.
Dispatcher/Customer Service
Premier Plumbers of Texas
McKinney
09.2009 - 09.2010
- Type billing documents, shipping labels, credit memorandums, or credit forms, using typewriters or computers.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Dispatcher/Customer Service
Al's Plumbing
Plano
10.2007 - 09.2009
- Type billing documents, shipping labels, credit memorandums, or credit forms, using typewriters or computers.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
Education
BSN - Nursing
University of Texas at Arlington
Arlington, TX06.2020
GED -
Garland High School
Garland, TX12.2006
Skills
- Accounts receivable
- Invoice processing
- Data analysis
- Collections management
- Customer communication
- Billing dispute resolution
- Microsoft Excel
- Process improvement
- Team collaboration
- Attention to detail
- Time management
- Problem solving
- Customer service
- Aging report analysis
- Vendor relationship management
- Payment questions
- Spreadsheets and journal entries
- Credit management
- Payment allocation
- Receivables management
- Dispute resolution
- Debt collection
- Invoice and payment processing
- Route optimization
- GPS tracking
- Service scheduling
- Billing resolution
- Communication skills
- Conflict resolution
- Problem-solving
- Tracking systems
- Monitoring field personnel
- Workflow prioritization
- Dispatch coordination
- Service coordination
- Call handling
- Schedule management
- Stress tolerance
- Dispatch software
- Dispatching procedures
- Closing tickets
- Processing orders
- Decision-making
- Database management
- Record keeping
- Verbal and written communication
- Critical thinker
- Prioritizing calls
- Technical aptitude
- Active listening
- Work order management
Additional Information
Computer Repair/ Computer Maintenance
Awards
- Deans List Fall 2017 with 3.75 GPA or higher, 01/2018
- Deans List Summer 2017 with 3.75 GPA or higher, 08/2017
- Deans List Spring 2017 with 3.75 GPA or higher, 06/2017
Timeline
Accounts Receivable Clerk
ACIS
01.2023 - Current
HVAC Dispatcher
Kilgore Industries
05.2022 - 01.2023
Dispatcher
TemperaturePro
06.2021 - 05.2022
Service Coordinator
Fox Commercial Services
08.2019 - 06.2021
Dispatcher/Customer Service
Casa Mechanical Services
04.2018 - 08.2019
HVAC Dispatcher
Rodd Hanna's Air Performance Heating & Air Conditioning
03.2015 - 03.2018
HVAC Dispatcher
County-Wide HVAC
03.2010 - 03.2015
Dispatcher/Customer Service
Premier Plumbers of Texas
09.2009 - 09.2010
Dispatcher/Customer Service
Al's Plumbing
10.2007 - 09.2009
BSN - Nursing
University of Texas at Arlington
GED -
Garland High School
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