Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashĺey Ham

Kilgore

Summary

Proficient in customer communication with a focus on enhancing public engagement. Demonstrated strong work ethic and ability to elevate company morale. Committed to delivering high-quality service and maintaining trustworthiness in all professional interactions.

Overview

2020
2020
years of professional experience

Work History

Vehicle Exchange Supervisor

Garlyn Shelton
2020 - 2022


  • Collaborated with sales team to identify potential customers for vehicle exchange program, increasing overall sales.
  • Implemented new technologies to optimize scheduling and tracking of vehicle exchanges.
  • Lead, motivate, and mentor the vehicle exchange team.
  • Build strong rapport with customers.

Waitress

T Blancos
12.2018 - 08.2019
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.

Phlebotomist

Immunotek Bio Centers
2017 - 2019
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.

Customer Service Representative

Convergys
2015 - 2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Waitress

Napolis Italian Restaurant
2012 - 2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

West Rusk Highschool
New London, Tx

Skills

    Persuasive communication

    Adaptability under pressure

    Exceptional customer service

    Personable interaction

Timeline

Waitress

T Blancos
12.2018 - 08.2019

Vehicle Exchange Supervisor

Garlyn Shelton
2020 - 2022

Phlebotomist

Immunotek Bio Centers
2017 - 2019

Customer Service Representative

Convergys
2015 - 2017

Waitress

Napolis Italian Restaurant
2012 - 2015

West Rusk Highschool

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