Ashley Hambright
San Antonio,TX
Summary
Driven and resourceful administrative professional with 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
18
18
years of professional experience
Work History
Front of House Manager
The Golf Club Of Texas
07.2018 - Current
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Adhered to safe work practices, food safety regulations, TABC laws and company guidelines.
- Developed and maintained relationships with vendors and other business partners to establish trust and build rapport.
- Coordinated with suppliers to establish timely delivery of food and beverage items.
- Created seasonal cocktail menus, recipe guidelines and trained staff on all new menu item.
- Assisted in managing staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Created FOH tip summary spreadsheet for payroll.
- Conducted and managed EOM inventory spreadsheet, input new inventory brands, costs and updated accurate formulas.
- Created PAR level spreadsheets, shift duty spreadsheets & inventory spreadsheets.
Transportation Manager
Texas Town Car & Limousine
04.2017 - 07.2018
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales and customer account operations efficiently.
- Negotiated price and service with clients to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Oversaw repairs and maintenance to equipment and vehicles.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for client trips.
Dispatcher
Owl Taxi/ Fabulous Cab
04.2017 - 07.2018
- Communicated with drivers and personnel to coordinate timely trip arrival & departures.
- Directed dispatching, routing, and tracking of 6-8 fleet vehicles.
- Tracked trip progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Sent out drivers to assist clients based on locations, needs and worker availability.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Received new trip requests, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance, maintenance, registration & all documentation for legal purposes.
- Monitored flow of paperwork and directed information to appropriate departments.
- Provided customers with information on services.
- Managed customer accounts and invoicing.
- Developed and implemented customer service policies and procedures.
Executive Administrator
Burnhouse Cigar & Martini Bar
04.2017 - 07.2018
- Created and managed office systems to efficiently handle and store documentations.
- Updated and maintained confidential databases and records.
- Managed revenue reports and bank deposits.
- Reduced errors in accounting and financial reporting by modifying current processes.
- Increased accuracy through improved processes for fiscal monitoring, payroll and operational expenses.
Valet attendant
Black Tie Valet
04.2017 - 07.2018
- Managed all employee pay outs.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
- Drove varied vehicles, including lifted, heavy duty trucks, luxury and sports models, safely and legally.
- Resolved customer complaints through calm, constructive communication
- Logged and documented parked vehicle details for accurate records.
Clerical Administrator
Phoenix Recovery Group
05.2013 - 02.2015
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Documented Walk in payments and issued adequate documentation.
- Managed and coded bankruptcy claims and created and sent off account pay off documents.
- Operated a multi-line phone system to ensure each call was dispersed accurately.
- Edited and proofread documents for accuracy and completeness.
Administrative Assistant to the General Manager
Badger Daylighting LTD.
01.2013 - 03.2013
- Developed and updated spreadsheets and databases to track, analyze, and report on driver performance.
- Scheduled office meetings and client appointments for general manager.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to drivers and department heads.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Created and maintained databases to track and record customer data, driver performance, fleet maintenance and job sites.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of department heads.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Liaised between clients and drivers and maintained effective lines of communication.
- Assisted drivers with training classes and all legal procedures and documentation.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed paper and electronic filing systems.
- Organized and submitted all business expenses to accounting department and filed according to expense category and month to date.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Manager
Valero Food Mart
08.2010 - 01.2013
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Updated fuel prices within software database.
- Input and submitted daily revenue reports.
- Cross analyzed money drops to revenue reports before handing off deposits to the CEO.
Manager of Operations
Crazy 8 Bar & Lounge
08.2008 - 08.2010
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed deliveries and account payables.
- Assisted in document retrieval for tax reports.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Office Clerk
Saint wireless
01.2006 - 08.2008
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to owner by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management and overseeing operation of office equipment.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Assisted with budgeting and financial management to keep office operating within budget.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Education
No Degree - Medical Billing And Coding
COLLEGE OF HEALTHCARE PROFESSIONS
Houston, TXHigh School Diploma -
John Marshall High School
San Antonio, TX01.2008
Skills
- Multi-Line Phone Systems
- Vendor Communication
- Time Management
- Calendar Management
- Employee Timesheet Processing
- Document Control
- Customer Satisfaction
- Administrative Procedures
- Schedule Coordination
- Data Confidentiality
- Accounting Support
- Office Supplies and Inventory
- Documentation and Filing
- Report Generation
- Troubleshooting and Assistance
Desired Salary
$3,000.00
References
- David Amrollah, Black Tie Valet - CEO, 210-639-9909
- David Amrollah, Texas Town Car & Limo - CEO, 210-639-9909
- David Amrollah, Owl Taxi/ Fabulous Cab- CEO, 210-639-9909
- David Amrollah, Burnhouse- CEO, 210-639-9909
- Richard Gonzalez, Badger Daylighting LTD. - Area Mgr., 210-793-6587
- Samantha Cicotte, Valero Food Mart- Employee, 210-305-0180
- John Hambright, Saint wireless- CEO, 210-849-9527
- Bryan Reed, Crazy 8- Recruiter, 210-772-4339
Timeline
Front of House Manager
The Golf Club Of Texas
07.2018 - Current
Transportation Manager
Texas Town Car & Limousine
04.2017 - 07.2018
Dispatcher
Owl Taxi/ Fabulous Cab
04.2017 - 07.2018
Executive Administrator
Burnhouse Cigar & Martini Bar
04.2017 - 07.2018
Valet attendant
Black Tie Valet
04.2017 - 07.2018
Clerical Administrator
Phoenix Recovery Group
05.2013 - 02.2015
Administrative Assistant to the General Manager
Badger Daylighting LTD.
01.2013 - 03.2013
Manager
Valero Food Mart
08.2010 - 01.2013
Manager of Operations
Crazy 8 Bar & Lounge
08.2008 - 08.2010
Office Clerk
Saint wireless
01.2006 - 08.2008
No Degree - Medical Billing And Coding
COLLEGE OF HEALTHCARE PROFESSIONS
High School Diploma -
John Marshall High School
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