Ashley Hamby
Georgetown,TX
Summary
Dynamic and adaptable professional with a proven track record in event planning and coordination, and financial planning, honed as a Home Maker and at My Pure Delivery. Excelled in verbal and written communication, demonstrating innovative thinking and problem-solving skills. Achieved significant improvements in customer satisfaction and operational efficiency through prioritization and multitasking.
Overview
8
8
years of professional experience
Work History
Stay at Home Mother / Home Maker
Unemployed
Georgetown, TX
06.2021 - Current
- Scheduled, planned and coordinated multiple events efficiently
- Developed strong leadership skills while caring for the needs of several individuals simultaneously
- Managed financial and budgeting responsibilities
- Refined communication and problem solving skills
- Kept a clean, stable and nurturing environment
Receptionist
My Pure Delivery
Cedar Park, TX
09.2020 - 06.2021
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Compiled data from various sources into organized reports for management review.
- Maintained office inventory and equipment by checking stock for needed supplies.
- Scheduled and confirmed appointments and meetings for management team.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Cleaned and sterilized rooms and equipment between patients
Waitress
Fast Eddie's Billiards
Round Rock, TX
11.2018 - 03.2021
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Developed positive relationships with regular customers through friendly conversation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled multiple tasks simultaneously and efficiently during peak hours.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Customer Service Representative
Telus International
Austin, TX
02.2017 - 11.2018
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer complaints promptly and efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Rouse High School
Cedar Park, TX05-2015
Some College (No Degree) - Business Management
Austin Community College
Austin, TXSkills
- Problem-solving
- Event planning and coordination
- Verbal and written communication
- Ability to adapt and improvise
- Proficient at learning and applying new skills
- Innovative Thinking
- Prioritization and Multitasking
- Financial Planning
References
References available upon request.
Timeline
Stay at Home Mother / Home Maker
Unemployed
06.2021 - Current
Receptionist
My Pure Delivery
09.2020 - 06.2021
Waitress
Fast Eddie's Billiards
11.2018 - 03.2021
Customer Service Representative
Telus International
02.2017 - 11.2018
High School Diploma -
Rouse High School
Some College (No Degree) - Business Management
Austin Community College
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