Ashley Hamel
Chino Hills,CA
Summary
Committed safety leader aiming to fulfill a Security Manager opportunity in which honesty and integrity will be highly valued. Well-versed in emergency protocols and basic first-aid. Pragmatic and professional in all situations.
Overview
9
9
years of professional experience
Work History
Security Lead
The Walt Disney Company
05.2019 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Coordinated with security personnel or other departments to establish safety of guests and cast.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Food and Beverage Lead and Trainer
The Walt Disney Company
05.2018 - 05.2019
- Trained multiple cast members to enhance customer service and encourage repeat business.
- Assigned and delegated responsibility to FOH staff.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and guest satisfaction.
- Count out and balanced cash drawers and the safe daily.
Cashier
Sprouts Farmer Market
09.2014 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Food Service Leader
Firehouse Subs
02.2017 - 05.2018
- Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.
- Troubleshot cash registers and computer systems experiencing slow-downs, crashes and data loss.
- Evaluated restaurant procedures and policies to achieve efficient and effective operations.
- Monitored temperatures on serving line and refrigerator equipment to promote proper food storage and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
Education
Associate of Arts - Administration of Justice
Mount San Antonio College
Walnut06.2020
High School Diploma -
Chino Hills High School
Chino Hills, CA06.2013
Skills
- Asset Protection
- Team Onboarding
- EasyLobby
- Safety and Security
- CPR Training
- Security Officer Training
- Interpersonal Skills
- Team Collaboration
- Microsoft Word, Excel, and Powerpoint
Timeline
Security Lead
The Walt Disney Company
05.2019 - Current
Food and Beverage Lead and Trainer
The Walt Disney Company
05.2018 - 05.2019
Food Service Leader
Firehouse Subs
02.2017 - 05.2018
Cashier
Sprouts Farmer Market
09.2014 - 11.2018
Associate of Arts - Administration of Justice
Mount San Antonio College
High School Diploma -
Chino Hills High School