Ashley Hamilton
New Berlin,WI
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Multi-site Property Manager
Fountain Square & Stonegate Apartments -Thomson Companies
11.2013 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Administered operations to handle needs of more than 500 tenants across 2 property units.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Completed annual rent calculations using housing database software.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated professional networks by engaging in professional, industry and government organizations.
Property Manager
Willow Creek & Highlands Apts-Thomson Companies
06.2013 - 11.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Maintained sufficient number of units market-ready for lease.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Waitress
Double Dragon
05.2000 - 05.2014
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Leasing Agent
StoneGate Apartments Apartments-Thomson Companies
10.2011 - 05.2013
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Used Yardi to keep record of financial transactions and rental applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Accounts Receivable, Receptionist, Office Admin and dispatcher
Halquist Stone Company
10.2004 - 10.2011
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Tracked customer invoices to facilitate prompt and accurate payments.
- Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
- Prepared monthly reports of accounts receivable and accounts payable for management review.
- Reconciled customer accounts and resolved discrepancies to maintain accuracy and resolve issues.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
On-site Property Management
Northwoods Apartments-Inland Companies
04.2006 - 03.2008
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Coordinated appointments to show marketed properties.
- Delivered emergency 24-hour on-call service for tenants on building issues.
3rd Shift Receptionist & Housekeeping Department
Forest Ridge Independent Living
08.2003 - 09.2004
- Communicated with residents and monitored activity during the night
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
High School Diploma -
Nathan Hale High School
West Allis, WI06.2002
Skills
- Tenant Relations
- Vendor Management
- Property Tours and Inspections
- Staff Management
- Property Management
- Customer Service-Focused
- Financial Budgeting and Reporting
- Adaptable
- Exceptional Oral and Written Communication Skills
- Multi-Family Property Management
- Leasing and Sales
References
References are available upon request.
Certification
Accredited Residential Manager ARM
Timeline
Multi-site Property Manager
Fountain Square & Stonegate Apartments -Thomson Companies
11.2013 - Current
Property Manager
Willow Creek & Highlands Apts-Thomson Companies
06.2013 - 11.2018
Leasing Agent
StoneGate Apartments Apartments-Thomson Companies
10.2011 - 05.2013
On-site Property Management
Northwoods Apartments-Inland Companies
04.2006 - 03.2008
Accounts Receivable, Receptionist, Office Admin and dispatcher
Halquist Stone Company
10.2004 - 10.2011
3rd Shift Receptionist & Housekeeping Department
Forest Ridge Independent Living
08.2003 - 09.2004
Waitress
Double Dragon
05.2000 - 05.2014
High School Diploma -
Nathan Hale High School
Accredited Residential Manager ARM
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