Ashley Hamilton
Lexington,Virginia
Summary
Dynamic leader with a proven track record in sales strategy execution and team leadership, honed at Washington and Lee University. Excelled in enhancing client retention and event planning, demonstrating exceptional interpersonal relations and detail-oriented approach. Skilled in budget management and food and beverage service, consistently boosting performance and collaboration.
Overview
12
12
years of professional experience
Work History
Catering Sales Coordinator
Washington and Lee University
11.2022 - Current
- Maintained detailed records of all inquiries, proposals, contracts and payments ensuring accurate reporting and forecasting abilities.
- Streamlined internal communication processes between sales, culinary, and operations teams for improved collaboration and overall performance.
- Contributed to team meetings, sharing insights and strategies with colleagues fostering a supportive and collaborative work environment.
- Established strong relationships with vendors, negotiating favorable contracts and securing high-quality products and services at competitive prices.
- Provided exceptional customer service throughout the entire event lifecycle, from inquiry to post-event followup.
- Conducted post-event evaluations with clients to identify opportunities for improvement and gather valuable feedback for future events.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
Cook/Customer Service
Taste Unlimited
02.2021 - 03.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Store Manager
Chick-fil-A
05.2020 - 03.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
Chef and Retail Assistant
Young Life's Rockbridge Alum Springs
04.2015 - 04.2020
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Achieved consistent on-time service, optimizing kitchen workflows and staff scheduling.
- Customized meal plans for guests with dietary restrictions, ensuring welcoming and inclusive dining experience.
- Instituted mentorship program for staff and volunteers, providing guidance and support to nurture their professional development.
- Negotiated with vendors for better pricing on high-quality ingredients, balancing costs without compromising standards.
- Participated in food tastings and taste tests.
- Implemented food cost and waste reduction initiatives to save money.
Administrative Assistant
Tidewater Bariatrics
04.2013 - 04.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Bachelor of Science - Management With A Concentration in Hospitality
DeVry University
Chicago, IL08-2023
Associate of Applied Science - Hospitality Management
Tidewater Community College
Norfolk, VA05-2019
Skills
- Strong Communication Skills
- Sales Strategy Execution
- Team Leadership Qualities
- Decision-Making Competence
- Time management mastery
- Event Planning Expertise
- Detail-oriented approach
- Interpersonal Relations
- Budget Management Experience
- Networking and Outreach
- Food and Beverage Understanding
- Client Retention Strategies
Timeline
Catering Sales Coordinator
Washington and Lee University
11.2022 - Current
Cook/Customer Service
Taste Unlimited
02.2021 - 03.2022
Store Manager
Chick-fil-A
05.2020 - 03.2021
Chef and Retail Assistant
Young Life's Rockbridge Alum Springs
04.2015 - 04.2020
Administrative Assistant
Tidewater Bariatrics
04.2013 - 04.2015
Bachelor of Science - Management With A Concentration in Hospitality
DeVry University
Associate of Applied Science - Hospitality Management
Tidewater Community College
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