Ashley Hamilton
Sarasota ,FL
Summary
Positive, enthusiastic, and highly motivated individual with exceptional leadership techniques and a proven track record in high-volume customer service. Skilled in effective communication with business professionals and establishing rapport with patients. Demonstrates articulate and professional behavior in appearance and manner. Highly self-disciplined with the ability to prioritize tasks and work both independently and as a valuable team player. Possesses excellent follow-up and time management skills. Known for resourcefulness, trainability, and possessing readily transferable skills.
Overview
17
17
years of professional experience
Work History
Operations Manager
Sarasota Oral & Maxillofacial Surgery
2130 S Tamiami Trail
06.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Dental Assistant
Agnini Family Dental
Lakeland, FL
03.2016 - Current
- Assists in General dentistry, Orthodontic, Oral Surgery and Pediatrics in multiple specialty and basic procedures
- Aids dentist with intravenous sedation procedures and medication logging
- Proficient with Damon Clear/Q bracket systems and making custom In-direct bond trays
- Skilled with CEREC Omnicam with chairside CAD/CAM for same day crowns and ortho records
- Detailed working knowledge with Dentrix, Oral 4D and Dolphin Imagining software systems
- Maintained multiple accounts for equipment servicing and ordering of supplies/inventory
- Supervised all lab case management, contacting lab facilities and receiving pathology reports from CT scans
Lead Oral Surgery Assistant
Beltran Dental Surgery
Temple Terrace, FL
10.2015 - 03.2016
- Proficient lead oral surgery assistant with skilled two-handed dentistry
- Remarkable skill to handle surgical instruments with precision hand and eye coordination
- Maintains daily schedules to ensure workflow, schedule efficiencies and patient flow
- Skilled in all front desk aspects such as check-in, walk outs, submitting insurance and insurance appeals and posting accounts as well as all in coming calls, patient intake forms, registration and scheduling functions
Office Manager
Totally Chiropractic, Inc.
Lutz, FL
06.2013 - 10.2015
- In charge of comprehensive daily/monthly reports to reflect accounts payable/receivable
- Implementing all patient billing statements, insurance verification, insurance submittals and appeals, scheduling, registration and customer service for patients
- Administered all patient flow in addition to all patient therapies
- In charge of promoting and procuring different monthly loyalty packages to patients
Office Manager
Sweet Child O' Mine Birth Center
Brandon, FL
04.2012 - 06.2013
- Managed office workflow, scheduling and day-to-day functions of office staff including midwife and both clinical and clerical staff
- Managed all patient reception and operation of the electronic health records and billing system in conjunction with HIPPA standards
- Managed facility procedures related to insurance and account billing and solved patients' queries regarding their insurance appeals, renewal and expiry
- Applied for all birth certificates, social security cards, and called in all prescriptions with authorizations for patients under Florida law standards
Lead Oral Surgery Assistant
Great Expressions Dental Center
Brandon, FL
11.2007 - 04.2012
- Experienced in dental procedures for Oral surgery and TMJ consultations, examination, exposure/bonding restorations, treatment planning, with a specialty in extractions and implants
- Lead oral surgery assistant under five different oral surgeons while overseeing the entire surgical assisting staff
- In charge of all ordering and inventory of all supplies including schedule 3 class drugs
- Advanced training in inhalation, oral and IV sedation, including IV lines and drug knowledge
Education
Concorde Career
Tampa, Fl01.2006
Skills
- Customer service and patient focused care
- Knowledgeable and experience with Electronic Medical Billing
- Proficient communication skills
- Anesthesia and Pharmacology experience
Timeline
Operations Manager
Sarasota Oral & Maxillofacial Surgery
06.2019 - Current
Dental Assistant
Agnini Family Dental
03.2016 - Current
Lead Oral Surgery Assistant
Beltran Dental Surgery
10.2015 - 03.2016
Office Manager
Totally Chiropractic, Inc.
06.2013 - 10.2015
Office Manager
Sweet Child O' Mine Birth Center
04.2012 - 06.2013
Lead Oral Surgery Assistant
Great Expressions Dental Center
11.2007 - 04.2012
Concorde Career