Ashley Hamilton
Sarasota ,FL
Summary
Positive, enthusiastic, and highly motivated individual with exceptional leadership techniques and a proven track record in high-volume customer service. Skilled in effective communication with business professionals and establishing rapport with patients. Demonstrates articulate and professional behavior in appearance and manner. Highly self-disciplined with the ability to prioritize tasks and work both independently and as a valuable team player. Possesses excellent follow-up and time management skills. Known for resourcefulness, trainability, and possessing readily transferable skills.
Overview
17
17
years of professional experience
Work History
Operations Manager
Sarasota Oral & Maxillofacial Surgery
06.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Dental Assistant
Agnini Family Dental
03.2016 - Current
- Assists in General dentistry, Orthodontic, Oral Surgery and Pediatrics in multiple specialty and basic procedures
- Aids dentist with intravenous sedation procedures and medication logging
- Proficient with Damon Clear/Q bracket systems and making custom In-direct bond trays
- Skilled with CEREC Omnicam with chairside CAD/CAM for same day crowns and ortho records
- Detailed working knowledge with Dentrix, Oral 4D and Dolphin Imagining software systems
- Maintained multiple accounts for equipment servicing and ordering of supplies/inventory
- Supervised all lab case management, contacting lab facilities and receiving pathology reports from CT scans
Lead Oral Surgery Assistant
Beltran Dental Surgery
10.2015 - 03.2016
- Proficient lead oral surgery assistant with skilled two-handed dentistry
- Remarkable skill to handle surgical instruments with precision hand and eye coordination
- Maintains daily schedules to ensure workflow, schedule efficiencies and patient flow
- Skilled in all front desk aspects such as check-in, walk outs, submitting insurance and insurance appeals and posting accounts as well as all in coming calls, patient intake forms, registration and scheduling functions
Office Manager
Totally Chiropractic, Inc.
06.2013 - 10.2015
- In charge of comprehensive daily/monthly reports to reflect accounts payable/receivable
- Implementing all patient billing statements, insurance verification, insurance submittals and appeals, scheduling, registration and customer service for patients
- Administered all patient flow in addition to all patient therapies
- In charge of promoting and procuring different monthly loyalty packages to patients
Office Manager
Sweet Child O' Mine Birth Center
04.2012 - 06.2013
- Managed office workflow, scheduling and day-to-day functions of office staff including midwife and both clinical and clerical staff
- Managed all patient reception and operation of the electronic health records and billing system in conjunction with HIPPA standards
- Managed facility procedures related to insurance and account billing and solved patients' queries regarding their insurance appeals, renewal and expiry
- Applied for all birth certificates, social security cards, and called in all prescriptions with authorizations for patients under Florida law standards
Lead Oral Surgery Assistant
Great Expressions Dental Center
11.2007 - 04.2012
- Experienced in dental procedures for Oral surgery and TMJ consultations, examination, exposure/bonding restorations, treatment planning, with a specialty in extractions and implants
- Lead oral surgery assistant under five different oral surgeons while overseeing the entire surgical assisting staff
- In charge of all ordering and inventory of all supplies including schedule 3 class drugs
- Advanced training in inhalation, oral and IV sedation, including IV lines and drug knowledge
Education
Concorde Career
Tampa, Fl01.2006
Skills
- Customer service and patient focused care
- Knowledgeable and experience with Electronic Medical Billing
- Proficient communication skills
- Anesthesia and Pharmacology experience
Timeline
Operations Manager
Sarasota Oral & Maxillofacial Surgery
06.2019 - Current
Dental Assistant
Agnini Family Dental
03.2016 - Current
Lead Oral Surgery Assistant
Beltran Dental Surgery
10.2015 - 03.2016
Office Manager
Totally Chiropractic, Inc.
06.2013 - 10.2015
Office Manager
Sweet Child O' Mine Birth Center
04.2012 - 06.2013
Lead Oral Surgery Assistant
Great Expressions Dental Center
11.2007 - 04.2012
Concorde Career