Ashley Hamilton-Cargo
Evans MIlls,NY
Summary
Detail-oriented professional with extensive experience in customer service and safety compliance. Proven ability to resolve conflicts and maintain a secure environment while delivering exceptional support to diverse populations.
Overview
13
13
years of professional experience
Work History
School Bus Driver
Durham Transportation
Evans Mills, New York
08.2023 - Current
- Operated school bus safely and efficiently on designated routes.
- Conducted pre-trip inspections to maintain vehicle compliance and safety.
- Maintained cleanliness of the bus interior to provide a pleasant environment.
Prior Authorization Specialist
Evicore
Evans Mills, New York
07.2022 - 07.2023
- Reviewed prior authorization requests for medical procedures and services.
- Collaborated with healthcare providers to gather necessary documentation.
- Utilized electronic health record systems to track authorization statuses.
School Bus Driver
First Student
Watertown, New York
06.2019 - 07.2022
- Adhered to safety protocols while transporting students with special needs or disabilities, ensuring secure and respectful travel.
- Monitored student behavior on the bus, consistently enforcing rules to maintain a safe and orderly environment.
- Complied with DOT regulations and local laws for safety, prioritizing student well-being during transportation.
Customer Support Specialist
Convergys
Watertown, New York
08.2013 - 06.2019
- Resolved customer inquiries and complaints efficiently and effectively.
- Provided exceptional support to customers via phone and email channels.
- Documented customer interactions in the CRM system accurately.
Education
Associate of Science - Criminal Justice
Jefferson Community College
Watertown, NY08-2026
Skills
- Attention to detail
- Documentation management
- Customer service
- Effective communication
- Conflict resolution
- Collaboration skills
Timeline
School Bus Driver
Durham Transportation
08.2023 - Current
Prior Authorization Specialist
Evicore
07.2022 - 07.2023
School Bus Driver
First Student
06.2019 - 07.2022
Customer Support Specialist
Convergys
08.2013 - 06.2019
Associate of Science - Criminal Justice
Jefferson Community College