Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Hamm

Wilmington

Summary

Detail-oriented Medical Receptionist with over 5-years of background knowledge performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Collections Specialist

Discover
03.2023 - 03.2025
  • Notified customers of delinquent accounts with an attempt to collect outstanding amounts
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
  • Met demands of busy collections group by performing high volume of daily calls
  • Negotiated rates with customers and entered payments into accounting system.

Office Assistant

Christiana Care
06.2022 - 05.2023
  • Greets patients into office with a calm and professional manner
  • Verifying insurance, collecting co-payments
  • Help assist patients manage appointments, rescheduling, canceling and make new appointments
  • Front Office duties, faxing, scanning and sending patient messages to correct provider
  • Managing high volume calls.

Medical Assistant/Front Desk Receptionist

Foot Care Group
04.2018 - 02.2022
  • Greet patients and operate multi-line phone calls, scheduling appointments and assisting patients with billing or insurance issues
  • Scan and file medical records, demographics into EMR system
  • Comfortably and effectively work with new hires to train them
  • Take patients to exam rooms, review medical history, set up procedures and assist the doctors in the rooms
  • Collect copayments and any charges from the patients visits
  • Managed incoming and outgoing orthotics for the office
  • Verify insurance coverage for new patients and existing patients.

Emergency Department Technician

Nemours
07.2016 - 04.2018
  • Accurately delivered fast-paced care for patients from minor injuries to critical conditions
  • Contributed to department goals, standards of performance, policies, and procedures
  • Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs
  • Partnered with a team of registered nurses to achieve overall well-being of all patients
  • Accurately recorded and reported test results, according to established procedures
  • Assisted patients with daily functions and taking vitals
  • Assessments and evaluation of neonatal and pediatric patients.

Emergency Department Clerk

Nemours
07.2016 - 04.2018
  • Stayed on top of the department census to facilitate efficient and organized workflow
  • Answered multi-line telephone system, consulting other physicians and directed calls
  • Prepared admissions to the nursing supervisor
  • Greeted patients and families in a timely fashion while quickly determining their needs
  • Handled making sure the department was aware of what was going on within the space.

Education

High school Diploma -

Avon Grove High School
01.2013

Skills

  • Data Entry
  • Time Management
  • Multitasking and Prioritization
  • Service-Oriented
  • Self-Motivated
  • Problem-Solving
  • Understanding Customer Needs
  • Upbeat and Positive Personality

Certification

  • BLS Certified
  • CPR/AED Certified

Timeline

Collections Specialist

Discover
03.2023 - 03.2025

Office Assistant

Christiana Care
06.2022 - 05.2023

Medical Assistant/Front Desk Receptionist

Foot Care Group
04.2018 - 02.2022

Emergency Department Technician

Nemours
07.2016 - 04.2018

Emergency Department Clerk

Nemours
07.2016 - 04.2018

High school Diploma -

Avon Grove High School

Similar Profiles

CREATE PROFILE