Ashley Hamm
Seymour,TN
Summary
My original goal was to become and RN. However, Life had a few other plans. I started a family and we moved several times before finally settling in Tennessee. I have spent the last few years of my life focusing on my family and my children and working odd jobs to supplement our income. But I have finally reached a point where I feel that I can continue my eduction and achieve an associates and a spot in a RN program. My ideal job would be a position in the medical field where I will have the opportunity to learn while providing for my family, as well as put the skills that I have already acquired to good use.
I excel in maintaining high standards of cleanliness and customer/patient satisfaction and holding myself to those standards as well. My leadership in housekeeping and experience in healthcare settings showcases my adaptability and commitment!
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Westgate Resorts
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Server
Downtown Flavortown
04.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Sunliner Diner
04.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Janitorial Supervisor
KBS Services
11.2021 - 07.2022
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Conducted quality control inspections regularly to ensure that all areas met or exceeded established cleanliness standards.
- Increased client satisfaction through diligent attention to detail in maintaining a clean and sanitary environment throughout the facility.
- Established strong working relationships with vendors and suppliers, negotiating favorable terms for cleaning materials and equipment purchases.
Elderly Caregiver
West Winds Assisted Living
04.2017 - 01.2018
- Offered companionship and kindness to elderly patients.
- Cleaned living quarters (I also worked extra shifts as one of the facilities housekeepers), and managed laundry.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Med Tech/ Caregiver
American House Senior Living Communities
12.2015 - 02.2017
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Administered medications, and assisted with basic needs as well as patient assessments.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
Environmental Services Housekeeper
Florida Hospital of Zephyrhills
01.2014 - 08.2015
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Education
Associates (not Completed), CMA Course - Medical
College of Southern Maryland
La Plata, MDSkills
- HIPAA compliance
- Medical terminology knowledge
- Vital sign monitoring
- Patient-focused care
- Compassionate caregiver
- Adaptable
- Phlebotomy knowledge
- Professionalism and ethics
Certification
Previously certified Med Tech, phlebotomist, and CPR/BLS
Timeline
Server
Downtown Flavortown
04.2024 - Current
Server
Sunliner Diner
04.2023 - 07.2024
Janitorial Supervisor
KBS Services
11.2021 - 07.2022
Elderly Caregiver
West Winds Assisted Living
04.2017 - 01.2018
Med Tech/ Caregiver
American House Senior Living Communities
12.2015 - 02.2017
Environmental Services Housekeeper
Florida Hospital of Zephyrhills
01.2014 - 08.2015
Housekeeping Supervisor
Westgate Resorts
Associates (not Completed), CMA Course - Medical
College of Southern Maryland