Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
18
18
years of professional experience
Work History
Director of Recreational Programming
Integrity Athletics
03.2016 - Current
Worked closely with owners and executive team to guide operational strategy.
Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Monitored and coordinated workflows to optimize resources.
Established departmental performance goals and provided feedback for underperforming areas.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Owner
London Gymnastics And Cheer
01.2006 - 11.2015
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
Associate of Arts - Liberal Arts And General Studies
The Ohio State University
Columbus, OH
Skills
Business Planning
Business Administration
Budget Control
Staff Development
Staff Management
Creativity and Innovation
Timeline
Director of Recreational Programming
Integrity Athletics
03.2016 - Current
Owner
London Gymnastics And Cheer
01.2006 - 11.2015
Associate of Arts - Liberal Arts And General Studies