Summary
Overview
Work History
Education
Skills
Timeline
Personal Information
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Ashley Hancel

Fort Mill,SC

Summary

Skilled in cash handling and employee training, with extensive experience in overseeing daily operations and creating reports for upper management review. Successfully identified areas for process optimization, leading to increased efficiency within the department. Trained team members on new procedures, fostering a culture of continuous improvement and accountability. Established performance goals for staff, monitoring progress to ensure alignment with departmental objectives.

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

2
2
years of professional experience

Work History

Cashier

Lowes Home Improvment
04.2023 - 08.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Head Cashier

Lowes Home Improvment
08.2023 - 01.2024
  • Participated in annual inventory audits to verify stock counts against physical inventories.
  • Developed creative solutions for reducing costs associated with managing the cashier staff.
  • Identified opportunities for improving operational efficiency through process optimization initiatives.
  • Collaborated with the management team to determine appropriate staffing levels for peak hours.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Investigated discrepancies between reported sales figures and actual amounts collected at registers.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.

Department Supervisor

Lowes Home Improvment
01.2024 - 06.2025
  • Analyzed data to identify areas of improvement within the department.
  • Trained employees on new processes or procedures as needed.
  • Created reports summarizing daily operations for upper-level management review.
  • Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
  • Organized special events or meetings related to the department's activities.
  • Resolved customer complaints in a timely manner.
  • Established goals for each team member and monitored progress towards those objectives.
  • Implemented strategies to increase efficiency while reducing costs.

Education

High School Diploma -

Nation Ford High School
05-2023

Skills

  • Cash handling
  • Inventory management
  • Process optimization
  • Customer service
  • Employee training
  • Operational efficiency
  • Team leadership
  • Performance evaluation
  • Leadership skills
  • Problem-solving
  • Time management

Timeline

Department Supervisor

Lowes Home Improvment
01.2024 - 06.2025

Head Cashier

Lowes Home Improvment
08.2023 - 01.2024

Cashier

Lowes Home Improvment
04.2023 - 08.2023

High School Diploma -

Nation Ford High School

Personal Information

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Ashley Hancel