Ashley Hancock
Zephyrhills,FL
Summary
Dynamic professional with a proven track record in enhancing customer relationships and improving operational efficiency, notably at Berkshire Hathaway Home Services. Skilled in medical transcription and customer relationship management, demonstrating a personal commitment to excellence. Excelled in roles requiring organizational skills and patient care, achieving significant improvements in client satisfaction and process optimization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bar Manager/Bartender
Commandough's Pizza
Zephyrhills, FL
04.2023 - Current
- Oversight of operating inventory, maintaining efficient daily operations of establishment, to include financial deposits and records, personnel interactions, staff scheduling, special event planning, customer service, marketing, and conflict resolution in all situations, and maintaining professional relationships with vendors, county and city officials, and regulatory officials.
Licensed Realtor
Berkshire Hathaway Home Services
Wesley Chapel, FL
02.2021 - Current
- Customer service, networking with company and competing Realtors to provide optimal service to clients. Working with clients to assist them with their unique home or business property needs. Developing working relationships with resource companies to present best selection of choices for clients.
Bartender/Bar Manager
Mulligans Tavern
Zephyrhills, FL
01.2022 - 04.2023
- Customer service focused , serving guests, general operation of restaurant, payroll, special events planning, assisted with inventory control, ordering of product and maintaining professional relationships with vendors, county and city officials, and regulatory officials.
Bartender/Server
Longhorn Steakhouse
Wesley Chapel, FL
06.2019 - 10.2021
- Provided professional service to guests to meet or exceed their expectations, certified mentor for new employees, while promoting company brand and messaging, proper cash handling and ensuring proper drawer balance at beginning and end of every shift.
Server/Bartender/Certified Trainer
Longhorn Steakhouse
Smyrna, TN
11.2017 - 06.2019
- Provided professional service to guests to meet or exceed their expectations; was promoted to and trained as Corporate Certified trainer for new store openings across the country, as well as training for new employees, proper cash handling and ensuring drawer balance at beginning and end of every shift.
Real Estate Agent/Transaction Coordinator
Integrity First Realty
Nashville, TN
12.2015 - 12.2017
- Made initial customer contact via phone interaction, performed comparative market analysis, marketing, networking with outside Realtors, lenders, and other real estate service companies, provided support documentation for employing Broker Realtor.
Patient Coordinator
A Step Ahead Prosthetics
Nashville, TN
09.2016 - 10.2017
- Scheduled patients, obtained insurance authorizations, maintained scheduling for 3 providers, medical representatives, and provided follow-up for patients to meet needs. Provided all duties while maintaining patient confidentiality.
Medical Receptionist/Medical Assistant
Fairhurst Dermatology
Goodlettsville, TN
07.2015 - 09.2016
- General office duties related to healthcare authorizations, scheduling, assisted with in office procedures; transcriptions, filing. Maintained patient confidentiality at all times.
Front Desk
Gold's Gym
Hendersonville, TN
05.2014 - 10.2015
- Performed duties of receptionist, on-site marketing, welcomed returning guests, assisted in maintaining cleanliness of equipment
Medical Assistant/Medical Office Assistant
Sterling Primary Care
Nashville, TN
04.2013 - 05.2014
- Scheduled patients, obtained insurance authorizations, maintained scheduling, organized patient medical records, and provided follow-up calls for patients to meet needs. Provided all duties while maintaining patient confidentiality.
Medical Transcriptionist
Scribe America
Zephyrhills, FL
07.2012 - 04.2013
- As medical scribe, accompanied emergency room physicians and transcribed real-time medical notes to enhance immediate patient care, obtained testing results as completed and uploaded to patient charting. Maintained patient confidentiality at all times.
Medical Assistant/Medical Receptionist
Premier Heart & Vascular Center
Zephyrhills, FL
08.2005 - 08.2010
- Scheduled patients, obtained insurance authorizations, maintained scheduling for 3 providers, assisted in performing in office testing and patient care, assisted with physician required hospital meetings, medical representatives, and provided follow-up for patients to meet needs. Provided all duties while maintaining patient confidentiality.
Medical Receptionist
Premier Heart & Vascular Center
Zephyrhills, FL
06.2004 - 08.2004
- Scheduled patients, maintained organization of patient medical records, obtained insurance authorizations, maintained scheduling, and provided follow-up calls for patients to meet needs. Provided all duties while maintaining patient confidentiality.
Education
Certification in Real Estate - Real Estate
Real Estate Express
Remote05.2020
Certification in Phlebotomy -
Pasco-Hernando Community College
Dade City, FL05.2011
High school diploma -
Zephyrhills High School
Zephyrhills, FL05.2005
Skills
- Personal Commitment to Excellence
- Medical transcription
- Real estate administrative experience
- Typing
- Customer relationship management
- Customer Relations
- Event marketing
- Patient Care
- Medical records
- Phone etiquette
- Multi-line phone systems
- Phone triage
- Medical receptionist
- Guest services
- Comparative Market Analysis
- Research
- Time Management
- Insurance verification
- HIPAA
- Microsoft Office
- Organizational skills
Certification
- Real Estate License
- Bartender Certification
- Food Handler Certification
- AED Certification (Expired)
- CPR Certification (Expired)
Accomplishments
- Recognized by the American Cancer Society Relay for Life, Support our Troops, Tee Up for the Troops
- Main Street Zephyrhills
- Cruisin' for Cooley
- Featured in "What's Right with Tampa Bay"
Timeline
Bar Manager/Bartender
Commandough's Pizza
04.2023 - Current
Bartender/Bar Manager
Mulligans Tavern
01.2022 - 04.2023
Licensed Realtor
Berkshire Hathaway Home Services
02.2021 - Current
Bartender/Server
Longhorn Steakhouse
06.2019 - 10.2021
Server/Bartender/Certified Trainer
Longhorn Steakhouse
11.2017 - 06.2019
Patient Coordinator
A Step Ahead Prosthetics
09.2016 - 10.2017
Real Estate Agent/Transaction Coordinator
Integrity First Realty
12.2015 - 12.2017
Medical Receptionist/Medical Assistant
Fairhurst Dermatology
07.2015 - 09.2016
Front Desk
Gold's Gym
05.2014 - 10.2015
Medical Assistant/Medical Office Assistant
Sterling Primary Care
04.2013 - 05.2014
Medical Transcriptionist
Scribe America
07.2012 - 04.2013
Medical Assistant/Medical Receptionist
Premier Heart & Vascular Center
08.2005 - 08.2010
Medical Receptionist
Premier Heart & Vascular Center
06.2004 - 08.2004
Certification in Real Estate - Real Estate
Real Estate Express
Certification in Phlebotomy -
Pasco-Hernando Community College
High school diploma -
Zephyrhills High School