Ashley Hanks
Redmond
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
17
17
years of professional experience
Work History
Scheduling Coordinator
Choice home services
12.2023 - 12.2024
- First point of contact for customers
- Scheduling calls
- Dispatching
- Trouble shooting
- Responding to reviews
Assistant manager/server
The SEA Crab House
07.2022 - 01.2023
- Customer Service
Customer Service
Lowe's Home Improvement
10.2021 - 07.2022
- Process returns, exchanges and sales
- Fulfill online orders and help with all customer service needs
Front Desk Agent/ Server
Eagle Crest Resort
07.2016 - 03.2020
- Greet guests, check-ins, check outs, reservations, postings, adjustments, cash drawer, credit card payments, etc.
- Waitress in cafe- greeted customers, placed orders, served tables, processed cash and credit card payments, maintained clean work environment
Retail Sales
Remember When Antiques
09.2009 - 05.2016
- Greet customers and determine what each customer wants or needs
- Open and close store, receive and process cash and credit card payments
- Balance cash drawers, make deposits
Front Desk
Cambria Pines Lodge
10.2009 - 12.2011
- Greet guests, check-ins, check outs, reservations, postings, adjustments, cash drawer, credit card payments, etc.
Photo Dept Specialist
Walgreens
10.2008 - 07.2009
- Received and processed cash and credit card payments
- Processed and developed internet and in store film orders
- Inventory stocking
- Assisted other departments when needed
Barista
Starbucks
09.2007 - 03.2008
- Prepared and provided quality beverages
- Followed operational policies and procedures
- Maintained clean work environment
Education
Diploma -
Career Success High School
Cave Creek, AZ05.2009
Skills
- Front Desk
- POS
- Food Service
- Retail Sales
- Guest Services
- Upselling
- Barista Experience
- Problem-solving
- Strong work ethic
- Verbal and written communication
- Attention to detail
- Scheduling proficiency
- Scheduling
- Telephone etiquette
- Customer service and support
- Applicant interviews
Assessments
- Management & leadership skills: Impact & influence, Proficient, 06/01/21, Choosing the most effective strategy to inspire and influence others to meet business objectives
- Customer focus & orientation, Proficient, 06/01/21, Responding to customer situations with sensitivity
Timeline
Scheduling Coordinator
Choice home services
12.2023 - 12.2024
Assistant manager/server
The SEA Crab House
07.2022 - 01.2023
Customer Service
Lowe's Home Improvement
10.2021 - 07.2022
Front Desk Agent/ Server
Eagle Crest Resort
07.2016 - 03.2020
Front Desk
Cambria Pines Lodge
10.2009 - 12.2011
Retail Sales
Remember When Antiques
09.2009 - 05.2016
Photo Dept Specialist
Walgreens
10.2008 - 07.2009
Barista
Starbucks
09.2007 - 03.2008
Diploma -
Career Success High School
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