Hi, I’m
Ashley Hann
Los Angeles,CA
Summary
Experienced hospitality professional with a proven track record in event planning and management. Demonstrates exceptional customer service and organizational skills, ensuring seamless experiences for guests and attendees. Committed to delivering high-quality service and exceeding expectations in fast-paced environments.
Work History
Bel Air Bay ClubPacific Palisades, CA
Special Events Assistant Director
06.2024 - Current
Job overview
- Personally lead the planning and execution of 100+ events annually, conducting details meetings to finalize timelines, layouts, menus, and logistics, while designing and producing customized floorplans and comprehensive banquet event orders (BEOs) to ensure seamless execution.
- Manage monthly group tasting events by executing all logistics, such as guest invitations, detailed event BEO and floor plan, dietary accommodations, and thorough event setup on day of.
- Serve as the primary client liaison, fostering strong relationships through consistent communication, and proactive updates throughout multi-month planning processes.
- Refine internal workflows, update policy documents, and ensure all client-facing materials reflect current standards and offerings as they evolve.
- Monitor event financials, ensuring timely collection of deposits, and maintaining accurate accounting across all event documents and tracking systems.
- Enhance marketing efforts by curating photography of menu offerings, contributing to the club’s promotional resources, while providing existing clients with a visual guide to explore additional menu options and make informed selections for their events.
- Support business development by conducting weekend venue tours, discussing standard rates, food and beverage minimums, and event package options with potential clients, while assisting in securing new event bookings.
Bel Air Bay ClubPacific Palisades, CA
Special Events Coordinating Manager
06.2023 - 06.2024
Job overview
- Served as the lead coordinator for the majority of the 200+ club’s annual events, while collaborating with and providing support to an entry-level coordinator on the remaining events, as needed.
- Coordinated client details meetings, delivered customized solutions for menus, timelines, and layouts, while managing frequent updates to BEOs and floor plans.
- Led the planning for monthly tasting events for our calendar of events by coordinating invitations, guest dietary needs, and logistical setups.
- Developed strong client relationships through consistent communication and proactive problem-solving during multi-month planning timelines.
- Collaborated on internal updates to event-related policies and documentation, ensuring all materials were accurate, streamlined, and client-ready.
Bel Air Bay ClubPacific Palisades, CA
Special Events Coordinator
03.2022 - 06.2023
Job overview
- Assisted in the coordination of events, including weddings, corporate functions, and social gatherings, delivering tailored, memorable experiences.
- Prepared detailed event materials, including client-facing packets, floorplans, and BEOs, ensuring accuracy and attention to detail.
- Assisted with the planning of monthly group tasting events.
- Maintained clear communication with clients and vendors to ensure alignment on all event aspects, from planning to execution.
Tricia Dahlgren EventsSanta Clarita, CA
Event Assistant
06.2019 - Current
Job overview
- As a direct report to the owner and event managers at an award-winning, top customer-rated company, I provide day-of event coordination to deliver best-in-class experiences for clients and their guests.
- Serve as a go-to resource for the wedding party, guests, and vendors on event day.
- Facilitated the smooth execution of two weddings in different cities on the same day.
- Ensure strict adherence to timelines and floor plans by supporting and liaising among the wedding party and diverse vendors, including caterers, florists, photographers, DJs, and party rental companies.
The Kelley GroupPasadena, CA
Personal Assistant
08.2014 - 11.2020
Job overview
- Provided holistic administrative support to nationally renowned financial advising executives, including corporate event planning, calendar management, and accounting support.
- Praised for providing extremely efficient and proactive service, with a focus on anticipating executives' needs.
- Planned and executed client-facing corporate events, working directly with hotels to coordinate catering, menu selection, AV setup, and invoice verification.
- Personally handled event attendee documentation, signage, and ad hoc requests from executives, as well as booking hotel room blocks, flights, ground transportation, and local event staff.
- Optimized executives' time by liaising with the co-founder and president's executive assistant, and an office staff of about eight, to balance an extremely complex and busy calendar of travel, professional meetings, and personal appointments.
- Directed and organized four logistically challenging corporate office moves, frequently completing the moves within a few days.
- Provided comprehensive household management of executives' personal residences.
ROCKNEVENTSEl Segundo, CA
Executive Intern
01.2020 - 03.2020
Job overview
- Streamlined production of a wide variety of events, including luxury weddings and corporate events, at a top customer-rated event planning and design company.
- Helped install a complex floral backdrop for a two-week museum pop-up event; personally designed and created a room that incorporated an organic, flowing vine installation to draw attention to event posters.
- Collaboratively created branding and company content, including researching branding materials for purchase and developing email templates to send to vendors, current clients, and prospective clients.
- Conducted extensive vendor research, outreach, and negotiation, including organizing parking and other logistics for challenging locations, and providing event support for high-profile clients (e.g., a former NBA player).
Carlton HairSanta Monica, CA
Hair Stylist, Educator
04.2012 - 01.2014
Job overview
- Provided exceptional, personalized service while covering the front desk as needed. Including managing all other stylists' appointments, upselling products, and serving walk-in clients.
- Became an internal educator for the company, teaching weekly classes to prepare new stylists for full-time clients, ensuring technical consistency, and service excellence.
- Served as an ambassador for the salon's professional product line, attending specialized training and classes to deepen product knowledge, and represent the brand within the salon.
Education
California State University, NorthridgeNorthridge, CA
Bachelor of Science from Business Management
07.2020
College of The CanyonsValencia, CA
Associate of Science from Business Administration & Accounting
06.2018
Skills
- Event logistics management
- Problem solving
- Time management
- Attention to detail
- Client communication
- Calendar management
- Marketing and branding Support
- Business accounting
- Outlook and Google Suites
- Microsoft Office
- Tripleseat
- Social Tables
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Timeline
Special Events Assistant Director
Bel Air Bay Club
06.2024 - Current
Special Events Coordinating Manager
Bel Air Bay Club
06.2023 - 06.2024
Special Events Coordinator
Bel Air Bay Club
03.2022 - 06.2023
Executive Intern
ROCKNEVENTS
01.2020 - 03.2020
Event Assistant
Tricia Dahlgren Events
06.2019 - Current
Personal Assistant
The Kelley Group
08.2014 - 11.2020
Hair Stylist, Educator
Carlton Hair
04.2012 - 01.2014
California State University, Northridge
Bachelor of Science from Business Management
College of The Canyons
Associate of Science from Business Administration & Accounting
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