Ashley Hansen
Moorhead,MN
Summary
Dependable and accountable professional with a wealth of experience. Consistently proven to be an indispensable asset in various roles. Strong track record of reliability, consistently delivering exceptional results and exceeding expectations. Known for unwavering commitment to excellence. Adept at handling diverse responsibilities and thriving in fast-paced environments. Dedication to achieving organizational goals and ability to adapt quickly make an invaluable addition to any team. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housekeeper/Janitorial/ ER Team Lead
Fargo VA Health Care System
Fargo, ND
03.2021 - 09.2024
- Removed trash
- Sanitized (area or items in rooms bathrooms and equipment)
- Assisted with cleaning restrooms, hallways, offices, and bedrooms
- Used proper cleaning equipment
- Maintain regular inspection program based on brand and property standards to ensure levels of cleanliness are being met
- Maintain solid understanding of housekeeping and laundry supplies
- Train associates on importance of greeting guests and assisting with their requests
- Plan and organize work, communicate goals, and schedule employees to ensure proper coverage
- Inform management of hazardous situations, emergencies or security threats
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing training and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
- Respond in courteous and prompt manner to all guest question and/or concerns
- Promptly report all maintenance concerns and follow up on repairs
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Housekeeping Aide
Clean Cut Lawn Care
Fargo, North Dakota
08.2019 - 02.2020
- Removed waste
- Cleaned and organized offices, hallways, restrooms and stairwells
- Prepared linens
- Kept rooms stocked
- Cleaned windows
- Maintain solid understanding of housekeeping and laundry supplies
- Ability to priorities, organize, problem solve and meet deadlines and goals
- Ability to communication effectively and provide proper follow up
- Adhered to optimal standards for cleanliness, appearance and service.
- Ordered and stocked supplies to avoid shortages and excess inventory.
- Reported equipment malfunctions or breakdowns to your supervisor .
- Removed soiled sheets, washcloths and towels.
- Demonstrated flexibility in scheduling availability to accommodate periodic fluctuations in staffing needs due to vacations or absences among team members.
- Maintained inventory of cleaning supplies, ensuring adequate stock levels for daily operations.
- Removed dirt, dust, grease and from surfaces using proper solutions.
- Transported soiled linens to laundry facilities.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding high standard of cleanliness at all times.
- Cleaned carpets by vacuuming, shampooing, deodorizing, and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Trained other staff members by physically demonstrating complex tasks.
Home Care Aide
Korean Women's Association
Tacoma, Washington
10.2016 - 07.2019
- Providing personal cares for residents as directed including but not limited to bathing, dressing, and grooming
- Administering medications as delegated by the RN
- Responding to resident calls for assistance
- Personal protective equipment provided or required
- Temperature screenings
- Sanitizing, disinfecting, or cleaning procedures in place
- Companionship
- Assistance with personal care
- Medication reminders
- Light Housekeeping
- Following a care plan
- Ensuring a safe home environment
- 6 months of experience caring for a client or family member
- Caring and compassionate personality
- Experience of caring for a client or family member
- Flexibility
- Medical terminology, anatomy, physiology, and a general understanding of health records
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Maintained patient records in compliance with security regulations.
- Printed and photocopied documents to provide patients with copies of medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Supported medical staff by providing organized and accurate medical records.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Kitchen Assistant
Mount Aetna Retreat Center
Hagerstown, Maryland
10.2013 - 03.2015
- Responsible for food preparation and assisting in storing and inventory of food and related products
- Assists with cleaning all counter tops and working surfaces in kitchen, and clean sinks and dishwasher
- Able to be shift's dishwasher when needed
- Adheres to all CDC Sanitation Program and requirements
- Maintains and organizes storeroom, cupboards, refrigerators, and freezers
- Assists/supports with scraping/soaking of all dishes, pots & pans, cooking utensils, and eating utensils in accordance with applicable regulations
- Assist/supports Steward in loading, running and removing items from dishwashing machine and placing items in appropriate storage locations
- Assists in proper storage, wrapping, handling and display of food items
- Rotates present stock, disposes of spoiled items, and replaces with provisions and other supplies as received
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Trained new staff on food preparation and safety procedures.
Assistant Dean/Supervisor
Highland View Academy
Hagerstown, Maryland
01.2013 - 01.2015
- Software Trouble shooting
- Organization and Filing
- Typing
- Data Entry
- Google Suit
- Administrative Assistance:
- MS Office Suites
- Document management
- Office Management
- Preparing Documents and Reports
- Well-developed verbal and written communication skills
- Experienced problem solving and organizational skills
- Collaborated with other departments to create interdisciplinary learning opportunities for students.
- Led strategic planning initiatives to align department goals with institutional priorities.
- Supervised coordinators and assisted with review of student requests for assistance.
- Developed effective communication strategies between faculty, staff, students, alumni, and stakeholders.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
PBX Phone Operator
Sheraton at the Falls Hotel
Niagara Falls, New York
02.2012 - 08.2012
- Responsible for ringing up customers in a timely manner and guaranteeing a high level of customer service
- Directed calls to appropriate individuals and departments
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Assisted customers in person and via telephone
- Filing
- Software Trouble shooting
- Organization
- Typing
- Data Entry
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Processed customer calls by accurately logging all pertinent information with appropriate software.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Assisted over 100 customers daily by answering questions and transferring to appropriate departments.
- Properly directed inbound calls in phone queues to improve call flow by 70%.
Administrative Assistant (Volunteer)
Master's Vineyard Community Center
Niagara Falls, New York
10.2011 - 01.2012
- MS Office Suites
- Document management
- Office Management
- Filing
- Preparing Documents and Reports
- Well-developed verbal and written communication skills
- Experienced problem solving and organizational skills
- Ability to priorities, organize, problem solve and meet deadlines and goals
- Ability to communication effectively and provide proper follow up
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Camp Counselor
SEVENTH DAY ADVENTIST CHURCH
Cleburne, Texas
01.2007 - 03.2007
- Ability to help children grow in character, experiences and insights
- Ability to guard health and well-being of campers at all times
- Ability to make decisions and adjust plans in real-time
- Prior experience working with children in leadership position
- Effective communication skills and public speaking ability
- Enthusiastic, Responsible, Dependable, Consistent, Level-Headed, Flexible, and Calm in all situations
- Assisted in successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Maximized camper enjoyment by adapting programs to accommodate diverse interests and abilities.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Worked with children of varying age, interest, skill, and developmental levels.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Led groups of children safely through variety of camp activities.
- Implemented rules and regulations to enforce discipline and compliance.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Assisted in preparing meals and snacks to provide nutritional needs to campers.
- Fostered love for nature in campers through guided hikes and educational talks on local flora and fauna.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Education
Some College (No Degree) - Information Technology
Pierce College
Puyallup, WA 08.2016 - 2019.01
Some College (No Degree) - Cyber Security
Hagerstown Community College
Hagerstown, MD 01.2013 - 2014.01
Some College (No Degree) - General Studies
Union College
Lincoln, NE 01.2023 - 10.2010
High School Diploma -
Wanda R. Smith High School
Keene, TX 01.2004 - 05.2008
Associate of Science - Health Information Technology
Rasmussen College
Saint Cloud, MN 04.2024 - Current
Skills
Communitcation
Computer Skills
Attention to Detail
Work Ethic
Problem Solving
Creativity
Certification
Home Health Aide, 03/01/18, 03/01/20
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Delivery driver, Proficient, 06/01/22
- Home health aide skills, Proficient, 09/01/20
- Work motivation, Proficient, 05/01/22
- Delivery driver, Proficient, 08/01/24
- Work style: Reliability, Proficient, 08/01/24
- Cleaner fit, Proficient, 08/01/24
- Sales skills, Proficient, 12/01/21
Timeline
Associate of Science - Health Information Technology
Rasmussen College
04.2024 - Current
Some College (No Degree) - General Studies
Union College
01.2023 - 10.2010
Housekeeper/Janitorial/ ER Team Lead
Fargo VA Health Care System
03.2021 - 09.2024
Housekeeping Aide
Clean Cut Lawn Care
08.2019 - 02.2020
Home Care Aide
Korean Women's Association
10.2016 - 07.2019
Some College (No Degree) - Information Technology
Pierce College
08.2016 - 2019.01
Kitchen Assistant
Mount Aetna Retreat Center
10.2013 - 03.2015
Assistant Dean/Supervisor
Highland View Academy
01.2013 - 01.2015
Some College (No Degree) - Cyber Security
Hagerstown Community College
01.2013 - 2014.01
PBX Phone Operator
Sheraton at the Falls Hotel
02.2012 - 08.2012
Administrative Assistant (Volunteer)
Master's Vineyard Community Center
10.2011 - 01.2012
Camp Counselor
SEVENTH DAY ADVENTIST CHURCH
01.2007 - 03.2007
High School Diploma -
Wanda R. Smith High School
01.2004 - 05.2008
Home Health Aide, 03/01/18, 03/01/20
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