Ashley Hanson

Highly organized and results-driven Community Manager with 3+ years of experience overseeing residential apartment operations. Proven ability to enhance resident satisfaction, maintain property standards, and manage budgets through strong financial oversight and vendor negotiation skills. Adept at maximizing occupancy and fostering vibrant, well-maintained communities.

• Assisted in managing resident relations to enhance community satisfaction and retention.
• Coordinated maintenance requests, ensuring timely resolution and follow-up communication with residents.
• Supported leasing team by conducting property tours and providing information on available units.
• Maintained accurate records of resident transactions and lease agreements using property management software.
• Collaborated with vendors to schedule routine maintenance and ensure compliance with safety standards.
• Developed community engagement initiatives to foster a welcoming environment for residents.
• Handled routine administrative tasks, streamlining operations for improved efficiency within the office team.
• Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
• Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
• Received and processed resident payments, and updated system accounts with latest information.
• Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
• Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
• Collected rental payments from residents and kept meticulous records of delinquent accounts.
• Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.

• Received and inspected incoming shipments for accuracy and quality assurance.
• Maintained organized inventory layout, ensuring timely access to products and materials.
• Assisted in training new team members on safety protocols and operational procedures.
• Collaborated with colleagues to optimize workflow processes and improve productivity levels.
• Implemented best practices for stock rotation, minimizing waste and enhancing inventory management.
• Supported daily order fulfillment by accurately picking, packing, and labeling products for shipment.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.

• Mixed and served beverages following company standards and customer preferences.
• Maintained cleanliness and organization of bar area to ensure compliance with health regulations.
• Collaborated with kitchen staff to coordinate food and drink service efficiently.
• Assisted in training new bartenders on menu items and service techniques.
• Managed cash register operations, processing payments accurately and efficiently.
• Developed rapport with customers, enhancing overall dining experience through personalized service.
• Monitored inventory levels, restocking supplies to prevent shortages during peak hours.
• Implemented best practices for drink preparation, improving speed and consistency of service.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

• Prepared and served a variety of cocktails and beverages according to established recipes
• Maintained cleanliness and organization of bar area, ensuring compliance with health regulations
• Assisted in inventory management by tracking stock levels and placing orders as needed
• Engaged with customers to provide exceptional service, enhancing their dining experience

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
• Managed cash register, ensuring accurate cash handling and balance at end of shifts.
• Maintained cleanliness and organization of checkout area to promote a safe environment.
• Collaborated with team members to streamline operations during peak hours for improved service delivery.
• Trained new staff on register operations and customer service protocols to ensure consistency in performance.