Ashley Harden
Huntsville,AL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
14
14
years of professional experience
Work History
Store Manager
Burlington
08.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
Assistant General Manager
Old Navy
08.2020 - Current
- Assist the General Manager to execute and maintain the store business plan
- Build effective teams and drive a culture of high performance and engagement
- Lead, train, and coach in all aspects of sales, customer service, store operations, visual merchandising, and talent management
- Support the execution of performance goals, strategies, and developmental plans for store team
- Recruit, hire, onboard, develop and lead a team of managers and employees
- Implement action plans to maximize efficiency and productivity
- Oversee all aspects of store operations
- Ensure all compliance standards are met
Store Sales Leader / Manager
Tween Brands, Bridge Street Town Center
07.2017 - 08.2020
- Managed financial metrics, payroll, and weekly work schedules
- Established and maintained a solid, consistent customer base utilizing customer relations skills
- Evaluated store operations and executed daily tasks delegated by executives in home office
- Trained and developed team members while managing progress and areas needing improvement
- Ensured compliance with company policies and confidentiality
- Executed visual merchandising
- Managed merchandise flow
- Managed the hiring and training process
- Resolved conflict and worked through challenges with the team
- Trusted with cash handling and cash deposit processes
Store Sales Leader / Manager
04.2016 - 07.2017
- Ensured successful store standards were implemented and maintained at a high level
- Managed financial metrics, payroll, and weekly work schedules
- Established and maintained a solid, consistent customer base utilizing customer relations skills
- Evaluated store operations and executed daily tasks delegated by executives in home office
- Trained and developed team members while managing progress and areas needing improvement
- Ensured compliance with company policies and confidentiality
- Executed visual merchandising by understanding the floor capacity and store layout
- Managed the hiring and training process
- Resolved conflict and worked through complex challenges with the team
- Trusted with cash handling and cash deposit processes
Store Sales Leader / Manager
04.2013 - 02.2015
- Managed financial metrics, payroll, and weekly work schedules
- Established and maintained a solid, consistent customer base utilizing customer relations skills
- Evaluated store operations and executed daily tasks delegated by executives in home office
- Trained and developed team members while managing progress and areas needing improvement
- Ensured compliance with company policies and confidentiality
- Executed visual merchandising
- Managed the hiring and training process
- Resolved conflict and worked through challenges with the team
- Trusted with cash handling and cash deposit processes
Assistant Sales Leader
Justice Tween Brands, Bridge, Town Center
10.2010 - 04.2013
- Executed floor supervisory duties in the absence of the store manager
- Multi-tasked while completing tasks with efficiency and effectiveness
- Executed floor set planning
- Maintained positive peer and team relationships
- Assisted Sales Manager in training sales reps to understand wants and needs of customers
Team Lead / Key Holder
Street Town Center
10.2009 - 11.2010
- Executed opening and closing routines as needed
- Planned and designed visual merchandising
- Ranked highest in sales for two consecutive months in a highly competitive selling environment
- Managed the team in the absence of the Assistant Store Manager
Education
Business Administration: Logistics and Supply Chain Management
Calhoun Community College
Decatur, ALMS Diploma -
Tupelo High School
Skills
- Accurate Cash Handling
- Active Listening and Communication
- Sales Expertise
- Persuasive Negotiations
- Team Leadership
- Shipment Processing
- Price Changes
- Stock Organization
- Goals and Performance
- Planogram Execution
- Shift Checklists
- Improvement Plans
- POS Systems Knowledge
- Customer Needs Assessments
- Consumer Trends
- Accounting Records
- Shrink Reduction
- Cash Register Operations
- Digital Marketing
- Credit Card Transaction Processing
- Operational Efficiency
- Promotional Effectiveness Review
- Inventory Merchandising
- Maximizing Profitability
- Seasonal Promotions
- Sales Strategies
- Direct Counseling
- Product and Service Sales
- Sales Operations
- Customer Satisfaction
- Maintaining Clean Work Areas
- Merchandise Standards
- Proper Staffing
- Customer Experience
- Till Counting
- Retail Inventory Management
- Constructive Feedback
- Customer Inquiries
- Retail Store Support
- Product Selection
- Forklift Safety
- Customer Engagement
- Delivering Reviews
- Customer Service
- Loss Prevention Policies
- Store Opening and Closing Procedures
- Staff Training
- Professional Relationships
- Inventory Control Procedures
- Rewards Programs
- Business Development and Planning
- Store Display Creation
- Strategic Decision-Making
- Time Management
- POS Inventory System Operation
- Customer Experience Management
- Accounts Payable and Accounts Receivable
- Employee Motivation
- Staff Management
- Merchandising Plan Development
- Delivery Schedules
- Shrinkage Prevention
- Stock Replenishment
- Safety Protocols
- MS Office Proficiency
- Order Accuracy
- Pricing Strategies
- Program Implementation
- Staff Supervision
- Promotional Planning
- Store Layouts
- Expense Reports
- Mentoring
- Merchandising
Affiliations
A seasoned leader with over a decade of management experience in the retail and customer service industry. Thrives in a team environment while emerging as a leader when necessary. Understanding the needs of customers while maintaining a results - driven approach has sustained a well-respected career in meeting the needs of customers and executive team leaders.
Qualifications and Skills
Retail / Sales Team Management
Customer Relations / Service Specialist
Visual Merchandising
Employee Training and Development
Data Management and Analysis
Microsoft Office Proficient
Company Operations Management
Financial Analysis / Accounting
Company Compliance and Confidentiality
ADP Payroll / Work Schedule Planning
Timeline
Store Manager
Burlington
08.2020 - Current
Assistant General Manager
Old Navy
08.2020 - Current
Store Sales Leader / Manager
Tween Brands, Bridge Street Town Center
07.2017 - 08.2020
Store Sales Leader / Manager
04.2016 - 07.2017
Store Sales Leader / Manager
04.2013 - 02.2015
Assistant Sales Leader
Justice Tween Brands, Bridge, Town Center
10.2010 - 04.2013
Team Lead / Key Holder
Street Town Center
10.2009 - 11.2010
Business Administration: Logistics and Supply Chain Management
Calhoun Community College
MS Diploma -
Tupelo High School