Ashley Harding
Gunnison,CO
Summary
I have over twelve years of experience in working with the public. I have worked as a receptionist, waitress, cashier, secretary, customer service manager, and head cleaner. All of these experiences have helped me develop good interpersonal communication skills with my fellow team members and the general public. I am security-conscious and accustomed to keeping employee and customer data confidential. My duties have included operating different computer systems, supervising other employees, setting schedules for over 100 employees, training new employees, and using office equipment. I have managed funds to meet sound accounting requirements with smooth payment processing and no loss.
Overview
17
17
years of professional experience
Work History
Head Cleaner
Just Cleaning LLC
04.2023 - 10.2025
- Supervised daily cleaning operations to ensure high-quality standards and client satisfaction.
- Trained and mentored junior cleaners in proper techniques and safety protocols.
- Implemented efficient cleaning schedules to optimize workforce productivity and resource allocation.
- Conducted regular inspections to maintain cleanliness and compliance with health regulations.
- Developed and maintained positive relationships with clients through effective communication and service adjustment.
- Collaborated with management to enhance training programs for staff development and performance improvement.
- Resolved client concerns promptly, resulting in improved service ratings and repeat business opportunities.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Lead Customer Service Representative
Gunnison Valley Health
09.2020 - 03.2023
- Led customer service team in resolving complex patient inquiries and issues.
- Trained and mentored new representatives on best practices and protocols.
- Managed escalated customer concerns, ensuring timely resolutions and satisfaction.
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Reviewed accounts for bad debt placement with agency.
- Kept PFS and CSR Supervisor and Revenue Cycle Director informed of patient complaints and other self-pay account information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
Self-Pay Specialist
Gunnison Valley Health
09.2019 - 09.2020
- Accepted incoming patient calls, made outgoing calls, and dent patient correspondence as required.
- Explained insurance benefits, deductibles, co-insurance, and discounts to patients wither in person, via mail, or over the telephone.
- Accepted patient payments in person or over the telephone.
- Verified contractual adjustments on accounts were accurate per the hospital's contracts.
- Acted as a liaison between the patient, the PFS department, and other departments to ensure the patient received excellent customer service.
- Communicated customer service issues to the Revenue Cycle Director in a timely and appropriate manner.
- Provided feedback to the Revenue Cycle Director to ensure the department processes were continually improving.
- Demonstrated motivation and accepted other duties as assigned by the Revenue Cycle Director.
Front End Manager
City Market
05.2012 - 05.2014
- Assisted the store manager in the hiring of the courtesy clerks, cashiers, and the front desk clerks.
- Managed the scheduling of the Front-end associates to provide adequate department coverage.
- Trained and mentored new team members on registers, meeting customer needs, maximizing group performance and maintaining high satisfaction with customers.
- Performed new hire meetings for all front end associates.
- Implemented process improvements to streamline inventory management and reduce shrinkage.
- Performed performance evaluations on front end team.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company's commitment to exceptional service standards.
- Collaborated with other department managers to develop cross-functional initiatives, fostering a cohesive store environment.
- Promoted from cashier to front end manager within four years, demonstrating rapid growth in leadership abilities and operational knowledge.
Cashier
City Market
05.2008 - 05.2012
- Reviewed weekly sales circulars and monitored price changes.
- Helped customers complete purchases, located items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Resolved issues with the POS systems, card readers, and receipt printers to prevent customer delays.
- Processed POS transactions, including checks, cash, and credit purchases or refunds.
- Maintained accurate cash drawer, ensuring daily reconciliation of funds.
- Assisted customers with inquiries and product information to enhance shopping experience.
- Collaborated with team members to optimize checkout workflow during peak hours.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Education
High School Diploma -
Montrose High School
Montrose, CO05-2004
Skills
- Strong attention to detail
- Effective team leadership
- Staff training and development
- Delegation and supervision
- Customer complaint resolution
- Escalation management
- Account management
- MS office applications
- Customer service
- Problem-solving
- Administrative skills
- Cash handling
Timeline
Head Cleaner
Just Cleaning LLC
04.2023 - 10.2025
Lead Customer Service Representative
Gunnison Valley Health
09.2020 - 03.2023
Self-Pay Specialist
Gunnison Valley Health
09.2019 - 09.2020
Front End Manager
City Market
05.2012 - 05.2014
Cashier
City Market
05.2008 - 05.2012
High School Diploma -
Montrose High School