Ashley Hardnett
Atlanta,GA
Summary
A proficient individual with academic experience and advanced work history seeking a full-time position in a reputable organization where my abilities can assist with implementing innovative ideas, creativity, and skills for a developed company. To add creativity and resourceful work to achieve the corporation's success, as well as the success of myself as a valuable representative.
Overview
4
4
years of professional experience
Work History
Level 2/3 Technical Support Specialist
Package Solutions Inc.
08.2022 - Current
- Troubleshoot and resolve desktop, software, network, and server issues via a ticketing system
- Follow internal escalation guidelines to ensure issues are resolved in a timely manner
- Following internal documentation guidelines for good knowledge management and accurate billing while collaborating with teammates to learn, teach others, and resolve client issues quickly
- Use systems daily: Zendesk, Balena, google docs, PRTG software, Agile CRM, new era technology
IT Technical Support
Staffing agency for Apple
02.2021 - 07.2021
- Evaluate current procedures and provide technical guidance to recommend best practices
- Set up and update standard procedures for break fixes, system update, and system upgrades as required
- Adept at resolving major platform issues IOS, Mac/Windows, and troubleshooting technical and hardware/software problems
- Set up appointments for customers needing store visit
Education
AA - Information Technology
Strayer University
Skills
- Multitasking
- Time management
- Ability to learn new/old hardware and software
- Collaboration
- Planning
- Communication
- Excellent written and verbal communication skills
- Confident speaking abilities
- Articulate speaking abilities
- Professional speaking abilities
- Empathic listener
- Persuasive speaker
- Microsoft Office
- Critical thinking
- Technical support
- People skills
- Customer service skills
- Troubleshooting
References
Anthony Brown, GM for SK Battery. Available upon request
Pronouns
She/her
Timeline
Level 2/3 Technical Support Specialist
Package Solutions Inc.
08.2022 - Current
IT Technical Support
Staffing agency for Apple
02.2021 - 07.2021
AA - Information Technology
Strayer University