Ashley Hardy
CARTERSVILLE,GA
Summary
Data Analyst with 15 years of customer service experience and a proven track record of delivering results. Possesses strong interpersonal skills for building and nurturing relationships with both internal and external stakeholders. Adept at multitasking in fast-paced environments, whether working independently, collaboratively, or in a leadership capacity. Knowledgeable in data warehousing, process validation, and business needs analysis. Proven to understand customer requirements and translate them into actionable project plans. Dedicated and hard-working with a passion for Big Data.
Overview
16
16
years of professional experience
Work History
Manager Trainee
Waffle House
03.2023 - 03.2024
- Resigned to finish master's degree and pursue a career in IT
- Served as relief General Manager
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Enhanced supervisory and leadership abilities by working closely with supervisors.
- Streamlined operational efficiency by identifying areas of improvement and developing targeted action plans.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help thecompany evolve and grow.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Maintained strict adherence to company policies, ensuring compliance with all relevant laws, regulations, and industry standards throughout daily operations.
- Achieved significant cost savings by optimizing resource allocation and closely monitoring budgetary constraints.
- Improved employee retention rates with the implementation of a comprehensive onboarding process for new hires.
Data Analyst (Continuous Improvement/CSM)
Belnick
02.2022 - 02.2023
- Super-headed the management of Analytics, Communications, and relationships to drive ongoing enhancements across multiple business units and processes
- Conducted in-depth analysis by utilizing customer service and warehouse data, market observations, and trend reports to gain comprehensive insights into departmental operations, subsequently identifying opportunities for improvement
- Responsible for the design and development of data visualizations and dashboards using data sets from various sources
- Utilized Excel PivotTables to summarize, analyze, explore, and present summary data
- Proactively identified pain points and harnessed research data to formulate and execute project plans for critical strategic initiatives
- Collaborated closely with subject matter experts and management to ensure the successful implementation of project plans
- Efficiently translated reports to easily compressible reports and presentations tailored for management
- Played a pivotal role in equipping the team with continuous process improvement process improvement, fostering a culture of ongoing enhancement
- Conducted comprehensive training sessions for employees and managers, empowering them with new processes and strategies to drive improvements in both operational processes and customer service initiatives
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed complex dashboard and reporting tools to track business performance metrics.
Floor plan/Sales Specialist
Auction Credit
02.2019 - 10.2020
- Responsible for maintaining professional relationships with current and prospective customers
- Responsible for cold calling dealership prospects to generate interest in subscription related services, and to schedule discussions and/or product demos with the sales team
- Responsible for prescreening underwriting (OFAC, Lexis Nexus, KYC, Bank Statement reviews)
- Responsible for performing inventory audits, assessing damages, and preparing inventory summary
- Responsible for analyzing and communicating potential trends and risks directly to the Business Developer
- Provided and created risk prevention information/training to dealers
PT Server/Trainer
Cracker Barrel
10.2012 - 05.2019
- Provided quality customer service while achieving demanding sales goals
- Managed servers to ensure smooth dining operations on a daily basis
- Prepared and updated daily server work schedules
- Enforced server uniform and attendance policies
- Led training sessions for new servers
- Reported all dangerous and improper situations promptly to management
- Oversaw dining hall cleanliness and safety
- Assisted with greeting and seating guests as needed
Fraud Analyst
Bank of America Call Center
03.2015 - 04.2016
- Reviewed customer accounts for the prevention and detection of possible fraud
- Completed inbound calls and took appropriate action according to account needs
- Assessed the level of risk and made decisions which directly impact the customer experience and risk of the bank
- Reviewed and analyzed accounts and customer situations that may require differentiated treatment or specialized
- Trained to initiate claims for victims of fraud
Floater/ 2nd Lead Teller
Greater Community Bank (Greater Rome Bank)
06.2008 - 01.2012
- Served as a floater working many positions as needed including teller lead, customer service rep, switchboard operator, clerk for the mortgage department, and data entry for the proof department
- Scanned and batched daily transactions, assisted proof department with the transferring of paper documents to hard drive through scanning documents and date entry
- Responsible for prospecting, identifying, and growing new profitable relationships from prospective banking customers
- Served as a 'Sales Floor Leader', encouraging each associate to continually drive sales and meet one's hourly and daily goals
- Operated as a subject matter expert (SME) and advisor to peers and subordinates to address any questions or concerns around success in sales, ensuring high productivity for the team as a whole
- Responsible for end of day daily balancing reports and finding/resolving all errors
- Developed spreadsheets for monthly and annual balancing
- Successfully interpreted data to draw conclusions for managerial action and strategy
- Consistently achieved the highest level of performance in all categories, while providing outstanding customer service
Education
Master of Science - Information Technology -Business Analytics
Southern New Hampshire University
Hooksett, NH03.2024
Bachelor of Science - Biology
Life University
Marietta, GA05.2018
Skills
- Customer service focus
- Advanced Excel skills ( pivot tables, VBA, etc)
- Industry Awareness
- Process Improvement
- Business Analysis and Reporting
- Data Cleaning
- Analytical Problem Solving
- Statistical Analysis
- Research analysis
- SME
- Clear and Concise Communication
- Trend Data Analysis
Industry Domain Expertise
- Leadership
- Regulatory compliance
- Strong verbal and written communication skills
- Data Visualizations
- Analytical thinking
- Auditing/Inventory
- Strategic planning
- Quality Inspection/Six Sigma
- Team Building
- Fraud Protection/ Claims
- KYC/AML
Timeline
Manager Trainee
Waffle House
03.2023 - 03.2024
Data Analyst (Continuous Improvement/CSM)
Belnick
02.2022 - 02.2023
Floor plan/Sales Specialist
Auction Credit
02.2019 - 10.2020
Fraud Analyst
Bank of America Call Center
03.2015 - 04.2016
PT Server/Trainer
Cracker Barrel
10.2012 - 05.2019
Floater/ 2nd Lead Teller
Greater Community Bank (Greater Rome Bank)
06.2008 - 01.2012
Master of Science - Information Technology -Business Analytics
Southern New Hampshire University
Bachelor of Science - Biology
Life University