Ashley Hardy

Enhanced customer satisfaction by addressing concerns with creative problem-solving.

• Developed communication strategies to handle escalated issues, improving customer retention.

• Collaborated with team members to refine processes and enhance client interactions, providing insights that could be adapted to customer outreach in marketing.

Created a welcoming experience for guests by delivering personalized service, akin to branding in marketing.

• Assisted in promotional events, providing input on guest engagement strategies.

• Streamlined operations, demonstrating organizational skills essential for managing marketing projects.

• Processed payments and contracts on accounts.
• Counseled debtors on payment options and arranged installment agreements.
• Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
• Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.