Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ASHLEY HARMON

Kingwood,TX

Summary

Career Objectives To obtain a position in the administrative field, where I can apply my customer service skills to the advancement of my employer. I am a career focused individual with knowledge and skills needed to implement efficient procedures and lead and mentor peers. Background working in all kinds of conditions and handling multiple duties simultaneously. Ready to employ exceptional team assistance, mentoring and decision- making talents. Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.

Overview

18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Substitute Teacher, K-12

Kelly Educational
Houston, TX
08.2017 - Current
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Developed rules and set goals to maintain order in classroom.
  • Assigned, explained and graded homework.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Administered and graded tests and quizzes and reported performance to primary teacher.

Safety Attendant

KTM Turnaround Company
09.2011 - 07.2017
  • Recognized aberrant behaviors in personnel, in confined space that could possibly result from hazards associated with confined space, so that I could act appropriately in case of emergency
  • Collaborated with contract management and optimized procedures at numerous sites with 100+ employees
  • Educated workers and enforced safety guidelines
  • Inspected facilities for adherence to fire, hazard and safety guidelines
  • Recognized, documented and advised on removal of hazards
  • Conducted safety audits and investigated plant quality issues
  • Informed entrants and supervisor on people entering permitted space.
  • Kept record of entrants to confined space.
  • Inspected worksites, practices and gear for compliance with established safety standards.
  • Educated workers and enforced safety guidelines.
  • Developed safety training procedures and authored manuals for distribution to staff members.

Assistant Clerk

Advanced Staffing
07.2010 - 08.2011
  • Performed clerical duties including combination of payroll, answering telephones- managing over 50 calls per day, bookkeeping, typing or word processing, stenography, office machine operation, and filling.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
  • Routed business correspondence, documents and messages to correct departments and staff members
  • Interacted with customers by phone, email or in-person to provide information
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
  • Produced high-quality communications for internal and external use

Call Center Representative

West Corporation
06.2009 - 04.2011
  • Performed duties by implementing knowledge and expertise of companies policies and resources to enhance customer satisfaction.
  • Increased customer satisfaction while operating in-bound and out-bound calls and follow-ups to customers regarding purchases, trouble-shooting devices, and handling payments.
  • Maintained satisfactory work ethics in fast-paced customer service work environment.

Corrections Officer

Department Of Criminal Justice
07.2005 - 04.2009
  • Monitored behavior of individuals in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence
  • Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
  • Recorded information, such as identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities
  • Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments
  • Oversaw and maintained custody of 150 inmates in maximum security
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes
  • Examined incoming and outgoing mail to detect contraband
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies

Education

Real Estate License - Real Estate

Aceable Agent
Texas

Bachelor of Arts - Psychology

Southern New Hampshire University
Hooksett, NH
01.2020 -

High School Diploma/GED -

Memorial High School
Port Arthur, TX

Skills

Computer Skillsundefined

Certification

Occupational License or Certification TWIC Registration Department Of Homeland Security

Timeline

Bachelor of Arts - Psychology

Southern New Hampshire University
01.2020 -

Substitute Teacher, K-12

Kelly Educational
08.2017 - Current

Safety Attendant

KTM Turnaround Company
09.2011 - 07.2017

Assistant Clerk

Advanced Staffing
07.2010 - 08.2011

Call Center Representative

West Corporation
06.2009 - 04.2011

Corrections Officer

Department Of Criminal Justice
07.2005 - 04.2009

Real Estate License - Real Estate

Aceable Agent

High School Diploma/GED -

Memorial High School

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ASHLEY HARMON