Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley Harris

Cheltenham,MD

Summary

Multi-talented Recreation Specialist knowledgeable of wide range of sports and activities, recreation programs and organized leagues. Talented in gathering needed supplies, securing facilities and conducting events for community sports organizations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Recreation Specialist

DC Government
Washington, DC
06.2012 - Current
  • Track program spending, enrollments and attendance to produce monthly reports for program director.
  • Schedule events in recreation facilities and monitored facility conditions.
  • Maintain inventory of supplies and equipment with established sign-out procedures.
  • Interview, train and supervise part-time and seasonal personnel to perform job functions of recreation center.
  • Manage timesheets for recreation attendants, instructors and coaches to provide prompt payment.
  • Coordinate and lead after school programs, enrichment programs and various activities for both small and large groups.
  • Planned and conducted community activities such as, Trunk or Treat and Cookies and Cocoa.
  • Transport and escort program participants to and from activities and on field trips.
  • Perform program financial administration, reporting and documentation functions.
  • Coordinate safety planning and implementation.
  • Keep athletic and games equipment and facilities organized and maintained.
  • Managed scheduled events for Joseph H. Cole Recreation Center to maximize activities and attendance.

Site Manager

DC Government
Washington, DC
06.2022 - 09.2022
  • Inspected cleanliness of common areas and offices.
  • Complied with safe operating practices and assessed operational procedures against best practices.
  • Supervised contractor work processes and adherence to project schedule.
  • Coordinated site investigations, documented issues and escalated to executive teams.
  • Provided general office administration, correspondence, filing and spreadsheet development.
  • Interviewed, hired and trained new workers.
  • Delegated assignments based on plans, project needs and knowledge of individual team members.
  • Oversaw employee attendance record, handled payroll and ordered new materials for sites.
  • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
  • Prioritized and delegated workload based on available materials.
  • Evaluated team member strengths and assigned tasks based upon expertise and background.
  • Assisted managers in interviewing and selecting new workers.
  • Resolved issues among team members to keep employees on task.
  • Trained new team members on site policies and procedures.
  • Developed work schedules for team members to maximize shift coverage.

Customer Service Representative

M-NCPPC
Camp Springs, MD
03.2018 - 12.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Processed customer adjustments to maintain financial accounts.
  • Recommended products to customers, thoroughly explaining details.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Communicated professionally with colleagues, freelancers and clients.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Facilitated inter-departmental communication to effectively provide customer support.

Education

Bachelor of Science - Public Relations, Advertising, And Applied Communication

Towson University
Baltimore, MD
12.2008

High School Diploma -

Eleanor Roosevelt High School
Greenbelt, MD
05.2004

Skills

  • Recreational Program Planning
  • Customer and Service-Oriented
  • Teamwork and Collaboration
  • Program Activities
  • Scheduling Events and Programs
  • Microsoft Word
  • Preschool Programs
  • Activity Oversight
  • Community Activities
  • Community Outreach Programs
  • Program Development and Management
  • Emergency Procedures

Certification

  • Adult & Pediatric CPR & AED Completion: 11/11/2021- Exp. 11/22/2023 Certificate#:00PLHFH



  • Food Handler License : Completion 4/27/2020 Exp. 4/27/2023 Certificate# 4430007


Timeline

Site Manager

DC Government
06.2022 - 09.2022

Customer Service Representative

M-NCPPC
03.2018 - 12.2019

Recreation Specialist

DC Government
06.2012 - Current

Bachelor of Science - Public Relations, Advertising, And Applied Communication

Towson University

High School Diploma -

Eleanor Roosevelt High School

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