Ashley Harris
Smyrna,GA
Summary
Dedicated and detail-oriented Data Entry Clerk with a strong track record of accuracy and efficiency in data management. Proficient in entering, verifying, and maintaining complex data sets while ensuring data integrity and security. Highly organized and skilled in using data entry software and tools to streamline processes and meet tight deadlines. Adept at maintaining confidentiality and adhering to data entry best practices. Excels in a fast-paced environment and consistently delivers high-quality results, making a valuable contribution to data-driven operations.
Overview
9
9
years of professional experience
Work History
Data Entry Clerk
ProVest LLC - Sheri Service
03.2021 - Current
- Improved operational efficiency by implementing a streamlined process for service confirmation and job recalls, resulting in reduced turnaround times.
- Successfully managed and processed data from the court system and the sheriff's department, ensuring accuracy and compliance with legal requirements.
- Enhanced data accuracy by manually entering document information into the company website, reducing errors and improving record-keeping.
- Demonstrated strong organizational skills by efficiently labeling and batching jobs based on court and job numbers, facilitating easy access and retrieval of essential documents.
- Proactively ensured document integrity by requesting service checks for documents sent to various agencies, minimizing errors and potential legal issues.
- Maintained a high level of accuracy and compliance by consistently printing and matching ROS affidavits and checks.
- Collaborated effectively with the mailroom team to ensure smooth document mailing operations, improving overall efficiency and customer satisfaction.
- Demonstrated strong knowledge of legal procedures by efficiently e-filing affidavits and updating case information, contributing to a more organized and responsive legal process.
- Exhibited attention to detail and precision by scanning and inputting data for new clientele work, ensuring accurate records and efficient information retrieval.
- Successfully managed FedEx labels and ensured correct preparation and shipping procedures, reducing shipping errors and costs.
- Contributed to the overall effectiveness of mailroom operations by maintaining organization, accuracy, and compliance, resulting in improved document handling and customer service.
- Conducted meticulous checks to verify the accuracy of input data against original documents, further ensuring data integrity and legal compliance.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Payment and Transactions Specialist
Braman Motors
08.2020 - 01.2021
- Computed customer bills and managed cash, check, and card payments
- Recorded transactions using RPX system
- Issued receipts and provided refunds/credit memorandums
- Assisted with front desk duties and client interactions
- Managed daily transaction receipts and deposits.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive service improvements.
- Gathered, organized and input information into digital database.
Front Desk Concierge
PrideStaff
08.2019 - 01.2021
- Provided suggestions for entertainment and amenities
- Directed guests and maintained check-in/out records
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers promptly and appropriately handling needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Maintained high level of professionalism and discretion when dealing with guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Upheld hotel policies and procedures by providing high level of customer service.
Sales Associate/Manager Trainee
Total Wireless
08.2018 - 12.2018
- Provided expert product and service information to customers
- Assisted customers with product selection and sales
- Built and maintained customer relationships
- Educated customers on oerings and executed sales promotions.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Wireless Team Member
Target Mobile
10.2014 - 06.2018
- Drove sales productivity and customer satisfaction
- Conducted side-by-side selling and managed promotions
- Organized and executed wireless sales events
- Provided excellent customer service.
- Maintained relationships with long-term customers and clients.
- Maintained detailed records of client conversations and customer service.
- Dealt with customer complaints and general client issues.
- Collected payments for devices and packages.
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Associate of Arts - Graphic Design
Miami International University of Art and Design
Miami, FL01.2009
High School Diploma -
Sunset Senior High School
Miami, FL01.2007
Skills
- Administrative support
- Appointment scheduling
- Cash receipts and register management
- Customer satisfaction and service
- Market management
- Research
- File and records maintenance
- Computer proficiency
- Time management
- Excellent communication skills (written and verbal)
- Quick learner
- Microsoft Oce Suite
- Hootsuite
- Graphic design
- Social media management
- Keyword research
- Proofreading
- Critical thinking
- Call answering and routing
Languages
English
Spanish
Timeline
Data Entry Clerk
ProVest LLC - Sheri Service
03.2021 - Current
Payment and Transactions Specialist
Braman Motors
08.2020 - 01.2021
Front Desk Concierge
PrideStaff
08.2019 - 01.2021
Sales Associate/Manager Trainee
Total Wireless
08.2018 - 12.2018
Wireless Team Member
Target Mobile
10.2014 - 06.2018
Associate of Arts - Graphic Design
Miami International University of Art and Design
High School Diploma -
Sunset Senior High School
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