Ashley Harris
Warner Robins,Georgia
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.
Overview
14
14
years of professional experience
Work History
Professional Housekeeper
The Clean Team
06.2022 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
BUSINESS ASSISTANT
Heartland dental
03.2021 - 03.2022
- Daily task of verifying insurance on each patient
- Maintaining Doctor and Hygiene schedules
- Taking payments
- Preforming monthly collection calls
- Presenting accurate treatment plans to patients
- Educating patients on treatment diagnosed by Doctor
- Personally, confirming appointments
- Balancing Day Sheet, Deposit Sheets, and Adjustment Sheets each day
- Posting Insurance payments
- Processing insurance claims on a daily basis
- Inputting insurance and patient information into Dentrix
- Creating treatment plans.
PRACTICE MANAGER
Heartland Dental
01.2020 - 03.2021
- Greeted patients and offered them assistance where possible
- Abided by company requirements and legal restrictions during the hiring process
- Acknowledged patients issues and resolved their problems quickly and efficiently
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Followed up with customers ensuring their satisfaction with their treatment
- Maintain focus on a productive schedule that supports dentists and hygienist as they deliver high quality patient care and exceptional experiences
- Manage accounts receivables including timely and accurate insurance claim processing and patient billing
- Assist patients with applying for credit and other financial assistance
- Clinical and non-clinical supplies ordering
- Work within budget guidelines to maintain supported office profitability
- Coordinate daily team huddles, weekly team meetings and quarterly practice business meetings.
BUSINESS ASSISTANT
Heartland dental
04.2018 - 01.2020
- Daily task of verifying insurance on each patient.
- Maintaining Doctor and Hygiene schedules.
- Taking payments.
- Preforming monthly collection calls.
- Presenting accurate treatment plans to patients.
- Educating patients on the treatment diagnosed by the Doctor.
- Personally, confirming appointments.
- Balancing Day Sheet, Deposit Sheets, and adjustment Sheets each day.
- Posting Insurance payments.
- Processing insurance claims on a daily basis.
- Inputting insurance and patient information into Dentrix.
- Creating treatment plans.
OFFICE ASSISTANT
Duval Orthodontics
03.2012 - 12.2017
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Monitored and tracked budgets and expenses.
- Edited documents to keep company materials free of grammar errors.
- Compiled and analyzed data to produce reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Utilized office management software to record and track customer information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Coordinated and scheduled meetings and appointments.
- Applied effective time management techniques to meet tight deadlines.
DENTAL ASSISTANT
Dr. Ken Miller
12.2010 - 03.2012
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared patient x-rays and images for dentist review.
- Took dental images following strict patient protection rules, applying lead aprons.
- Prepared patient X-rays and images for review by dentist.
- Verified patient insurance eligibility and benefits.
Education
Phlebotomy Certification - Phlebotomy
Health Tech Of Georgia
Warner Robins, GA01.2024
DENTAL ASSISTING CERTIFICATION - Dental Assisting
Middle GA Technical College
Warner Robins, GA12.2011
GED - GENERAL STUDIES -
Middle GA Technical College
Warner Robins, GA01.2011
Skills
- Attention to detail
- Communications
- Customer service
- Multi-tasking and negotiation
- Problem-solving abilities
- Documentation and reporting
Additional Information
- Georgia Expanded Functions Certified (EFDA)
- Dental Radiology Certified
- American Heart Association Basic Life Support & First Aid
- Provide ongoing feedback, training and annual performance & salary reviews for team members within the practice.
Timeline
Professional Housekeeper
The Clean Team
06.2022 - Current
BUSINESS ASSISTANT
Heartland dental
03.2021 - 03.2022
PRACTICE MANAGER
Heartland Dental
01.2020 - 03.2021
BUSINESS ASSISTANT
Heartland dental
04.2018 - 01.2020
OFFICE ASSISTANT
Duval Orthodontics
03.2012 - 12.2017
DENTAL ASSISTANT
Dr. Ken Miller
12.2010 - 03.2012
Phlebotomy Certification - Phlebotomy
Health Tech Of Georgia
DENTAL ASSISTING CERTIFICATION - Dental Assisting
Middle GA Technical College
GED - GENERAL STUDIES -
Middle GA Technical College
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