Ashley Harris

Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.

• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
• Collected room deposits, fees, and payments for 339 rooms.
• Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
• Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.

• Worked with front desk to respond promptly to all guest requests.
• Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
• Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
• Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.

• Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
• Trained and mentored new PBX operations employees.
• Enhanced communication between departments by promptly transferring calls and providing accurate information.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Provided exceptional customer service through polite and professional interactions with all callers.
• Answered calls on less than three rings and engaged customers with friendly, professional demeanor.
• Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.