Ashley Harris
Caldwell,ID
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Behavioral specialist with robust experience in intervention strategies and behavior management. Adept at developing tailored support plans, fostering positive changes, and collaborating effectively within multidisciplinary teams. Known for adaptability, reliability, and steadfast focus on achieving impactful results in diverse educational settings. Excels in data-driven decision-making and implementing evidence-based practices.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
St Lukes Behavioral Hospital
06.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Behavior Interventionist
Caldwell School District
10.2023 - 06.2024
- Maintained records of ongoing assessments and documentation of updates.
- Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
- Promoted positive behavior change through consistent reinforcement and appropriate consequences.
- Improved student behavior by developing and implementing tailored intervention plans.
- Evaluated progress regularly, adjusting intervention plans as needed to ensure continuous improvement in student behavior.
Lead Case Manager
Brass Tacks Recovery
01.2019 - 07.2023
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
- Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
- Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
- Facilitated family therapy sessions between children, caregivers, and siblings to remediate conflict and build healthy relationships.
Counselor
Visions Adolescent Treatment Center
08.2011 - 01.2019
- Monitored client's activities throughout day for safety.
- Utilized positive reinforcement to help clients develop communication, social engagement and collaboration skills.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Facilitated weekly group sessions to encourage self-reflection and problem-solving.
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Implemented and developed core counseling programs to meet each individual's specific and varying needs.
- Engaged clients in conversation to determine feelings and apprehensions.
- Supported individuals dealing with mental health and emotional issues.
- Determined clients' risk of self-harm or other dangerous behaviors.
Education
CADC - Addiction Counseling
Distance Learning Center For Addiction Studies
Apple Valley, MN06.2018
Skills
- Client Intervention
- Progress Evaluation
- Case Planning
- Intervention Plans
- Community Resources
- EMR Systems
- Therapeutic Facilitation
- Crisis Intervention
Timeline
Patient Access Representative
St Lukes Behavioral Hospital
06.2024 - Current
Behavior Interventionist
Caldwell School District
10.2023 - 06.2024
Lead Case Manager
Brass Tacks Recovery
01.2019 - 07.2023
Counselor
Visions Adolescent Treatment Center
08.2011 - 01.2019
CADC - Addiction Counseling
Distance Learning Center For Addiction Studies
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