Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHLEY HARRIS

Euclid

Summary

Dynamic Clinical Administrative Assistant with a proven track record at University Hospitals of Cleveland, enhancing office efficiency and patient experience. Skilled in patient scheduling and conflict resolution, I excel in managing records while maintaining HIPAA compliance. My strong organizational abilities and positive attitude foster collaboration and streamline operations in high-pressure environments.

Personable and organized individual with knack for managing administrative tasks efficiently and fostering positive atmosphere in clinical settings. Possesses solid understanding of medical terminology and electronic health records, with proficiency in scheduling and patient communication. Dedicated to supporting healthcare professionals and enhancing patient experiences through effective administrative support.

Overview

10
10
years of professional experience

Work History

Clinical Administrative Assistant

University Hospitals of Cleveland
03.2024 - Current
  • Collected payments and entered charges into computer system.
  • Supported clinic staff during high volume periods, adapting to a variety of tasks as needed to maintain smooth operations.
  • Streamlined administrative processes for increased office efficiency and reduced wait times.
  • Expedited check-in procedures for patients, resulting in reduced wait times and improved overall experience at the clinic.
  • Managed incoming correspondence from patients and healthcare providers, prioritizing urgent matters for timely resolution.
  • Prepared examination rooms for daily use, adhering to strict cleanliness standards for infection prevention.
  • Contributed to a positive work environment through strong collaboration with colleagues across various departments within the healthcare facility.

Patient Access Representative

University Hospitals of Cleveland
12.2023 - 03.2024
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
  • Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
  • Verified patient insurance eligibility and entered patient information into system.
  • Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.

Administrative Assistant

University Hospitals of Cleveland
08.2021 - 11.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Maintained inventory of office supplies and placed orders.

PCNA

UNIVERITY HOSPITALS
08.2021 - 11.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Assist patients with daily ADL's
  • Monitor vitals.

STNA

Cleveland Clinic
01.2015 - 06.2020
  • Assisted with patient transfer and ambulation.
  • Assisted patients in daily activities, promoting their independence and dignity.
  • Kept accurate records of patients' care, condition, and progress.
  • Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
  • Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
  • Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
  • Supported rehabilitation efforts through consistent implementation of prescribed therapeutic exercises.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

GED -

EAST CLEVELAND ABLE PROGRAM
East Cleveland, OH
09-2007

Skills

  • Organizational growth
  • Critical thinking
  • Professional telephone etiquette
  • HIPAA compliance
  • Computer software proficiency
  • Time management capabilities
  • Patient confidentiality maintenance
  • Clinical documentation
  • Patient scheduling expertise
  • Conflict resolution techniques
  • Positive attitude
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Patient charting
  • Office administration
  • Phone and email etiquette
  • Patient scheduling
  • Managing patient records
  • Patient demographics
  • Payment collection and processing
  • Electronic charting
  • Insurance verification
  • Appointment management
  • Appointment scheduling

Timeline

Clinical Administrative Assistant

University Hospitals of Cleveland
03.2024 - Current

Patient Access Representative

University Hospitals of Cleveland
12.2023 - 03.2024

Administrative Assistant

University Hospitals of Cleveland
08.2021 - 11.2022

PCNA

UNIVERITY HOSPITALS
08.2021 - 11.2022

STNA

Cleveland Clinic
01.2015 - 06.2020

GED -

EAST CLEVELAND ABLE PROGRAM

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ASHLEY HARRIS