Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ashley Harris

Corning

Summary

Dynamic manager with a proven track record at SUBWAY® Restaurants, excelling in team leadership and customer service. Enhanced operational efficiency and employee engagement while resolving disputes to boost customer satisfaction. Skilled in staff training and safety procedures, fostering a productive and safe work environment.

Overview

10
10
years of professional experience

Work History

Manger

SUBWAY®Restaurants
10.2023 - 11.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Hotel Housekeeper Assistant Manger

Microtel Hotel
08.2021 - 10.2023
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.

Bookkeeping Assistant

Tops Friendly Markets
06.2021 - 08.2022
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Maintained inventory of office supplies and placed orders.
  • Supported month-end closing activities, such as reconciling bank statements and adjusting journal entries, for accurate financial reporting purposes.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.

Cleaner

Cleaners Inc
10.2019 - 01.2021
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Online Personal Shopper

Walmart
04.2018 - 08.2020
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.

Subway Crew Leader

Pilot Flying J Travel Center
11.2016 - 04.2018
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.

Lead Sales Associate

TOPS MarketLLC
12.2014 - 09.2016
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.

Education

Criminal Justice

Corning East High
Corning, NY
06-2008

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Complex Problem-solving
  • Relationship building
  • Customer relationship management (CRM)
  • Shift scheduling
  • Lead generation
  • Coaching and mentoring
  • Employee onboarding
  • Safety procedures

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6 staff members.

Timeline

Manger

SUBWAY®Restaurants
10.2023 - 11.2024

Hotel Housekeeper Assistant Manger

Microtel Hotel
08.2021 - 10.2023

Bookkeeping Assistant

Tops Friendly Markets
06.2021 - 08.2022

Cleaner

Cleaners Inc
10.2019 - 01.2021

Online Personal Shopper

Walmart
04.2018 - 08.2020

Subway Crew Leader

Pilot Flying J Travel Center
11.2016 - 04.2018

Lead Sales Associate

TOPS MarketLLC
12.2014 - 09.2016

Criminal Justice

Corning East High

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