Ashley Harris
Project Manager
Lebanon,TN
Summary
Experienced project management professional adept at delivering high-impact projects in various settings. Skilled in driving project timelines and ensuring quality outcomes through strategic planning and execution. Collaborative, adaptable, and dedicated to team success and client satisfaction. Possesses a strategic and analytical mindset with a motivational leadership style. Expertise in building new network connections, promoting products, and expanding territories.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Project Manager - ERP Consultant
Caterpillar Financial Services Corporation
05.2022 - Current
- Led cross-functional teams to ensure project alignment with business objectives.
- Developed and implemented project plans, timelines, and budgets for multiple initiatives.
- Facilitated stakeholder communication and provided regular updates on project status.
- Identified risks and developed mitigation strategies to enhance project success rates.
- Streamlined processes by integrating new project management tools, improving efficiency.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
VIP Account Manager
Caterpillar Financial
09.2018 - 05.2022
- Specific focus for managing Corporate Accounts for Cat Card Portfolio
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of customer needs.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Created lists of potential customers based on regional markets and designed way to target customers.
- Prepared sales presentations for clients showing success and credibility of Cat Card products.
- Provided recommendations to promote brand effectiveness and product benefits, resulting in securing many Corporate Accounts.
- On average, I sign two new Corporate Accounts weekly.
Special Assignment - 4 Pillars Deployment
Caterpillar Financial Services Corporation
01.2016 - 08.2018
- Focused responsibility for Document Services, Credit, Collections and Risk Management
- Led several hands on training sessions with various departments
- Attended and presented at monthly executive leadership meeting
Collections Representative
Caterpillar Financial Services Corporation
01.2014 - 12.2015
- Counseled debtors on payment options and arranged installment agreements.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Exceeded performance goals on consistent basis.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Maintained high volume of calls and exceeded demands of busy and productive group.
Document Analyst
Caterpillar Financial Services Corporation
01.2010 - 12.2013
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Reviewed and approved all client contracts prior to submission.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Worked with internal staff to process documents and sent for closing.
- Worked with internal team members to remedy issues with preemptive solutions.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
Collateral Specialist
Caterpillar Financial Services Corporation
12.2008 - 12.2009
- Consulted with outside vendors to identify and resolve loan closing issues.
- Filed liens to ensure PMSI
- Pursued subordinations when needed
- Verified company information thru SOS
Education
Associate of Arts -
University of Phoenix
Tempe, AZ05.2010
Real Estate
NSRE
02.2005
Skills
- Problem-Solving
- Sales Program Coordination
- Detail-Oriented
- Time Management
- Customer Complaint Resolution
- Product and Service Promotion
- Interdepartmental Collaboration
- Relationship Building
- Staff Training and Development
- Customer Service
- Lead Identification and Generation
- Project planning and development
- Project tracking
- Stakeholder communications
- Technical support
Certification
Moody's Certified
Timeline
Project Manager - ERP Consultant
Caterpillar Financial Services Corporation
05.2022 - Current
VIP Account Manager
Caterpillar Financial
09.2018 - 05.2022
Special Assignment - 4 Pillars Deployment
Caterpillar Financial Services Corporation
01.2016 - 08.2018
Collections Representative
Caterpillar Financial Services Corporation
01.2014 - 12.2015
Document Analyst
Caterpillar Financial Services Corporation
01.2010 - 12.2013
Collateral Specialist
Caterpillar Financial Services Corporation
12.2008 - 12.2009
Real Estate
NSRE
Associate of Arts -
University of Phoenix
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