Ashley Harris-Alston
Elmont,NY
Summary
Accomplished at the New York Police Department, I streamlined administrative workflows and enhanced interdepartmental communications, demonstrating exceptional professionalism and team collaboration. Mastering Microsoft Office and report generation, I significantly contributed to operational efficiency and accuracy, ensuring optimal departmental performance.
Overview
18
18
years of professional experience
Work History
Senior PAA/Captains Clerical
New York Police Departement
11.2016 - Current
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Handled incoming calls from the public professionally, providing information or directing callers to appropriate personnel as needed.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Scheduled appointments and maintained calendar for police chief.
- Assisted with officer scheduling, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
Police Administrative Aide
New York Police Department
04.2007 - 11.2016
- Streamlined report processing workflows which led to faster response times on public inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Enhanced communication between officers and command staff by promptly distributing memos, notices, and other important information.
- Handled incoming calls from the public professionally, providing information or directing callers to appropriate personnel as needed.
- Handled walk-in complaints professionally and empathetically; recording details accurately before forwarding to relevant departments.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Entered information from crime reports into police department's database using Software.
- Assisted with officer scheduling, ensuring adequate coverage for all shifts while minimizing overtime expenses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Warren County High School
Warrenton, NC 06.1995
Skills
- Roll call
- Telephone and email etiquette
- Scheduling appointments
- Filing systems
- Report Generation
- Documentation and Recordkeeping
- Microsoft Office
- Professionalism
- Payroll Administration
Affiliations
EEO Liason 2024
Timeline
Senior PAA/Captains Clerical
New York Police Departement
11.2016 - Current
Police Administrative Aide
New York Police Department
04.2007 - 11.2016
High School Diploma -
Warren County High School