Ashley Harrison
BUCKEYE,AZ
Summary
Obtain position in a growing environment where innovative thinking, detailed accuracy, and leadership skills are utilized to improve processes and build strong partnering relationships. Utilize experience ni compliance, risk management, strong analytics, and critical thinking skills.
Overview
16
16
years of professional experience
Work History
VR Quality Analyst
JPMorgan Chase & Co.
01.2019 - Current
- Execute testing as the first line of defense against procedures, policy, and control tests quality by implementing rigorous testing procedures, and regulatory risks.
- Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
- Developed and maintained discrepancies databases for known issues.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
SD&CL Quality Senior Specialist III
JPMorgan Chase & Co.
06.2016 - 01.2019
- Perform targeted pre- and post-implementation analysis on sworn document execution, litigation operations, and Outside Counsel filings.
- Evaluate risks in function processes and effectiveness of controls.
- Develop strong working relationships with compliance, legal, testing staff, and the line of business.
- Create monthly reports for senior management by validating reviews conducted by peers and provide findings.
- Partner with the Line of Business, compliance, legal, and the procedure team ot ensure additional controls are in place.
- Provides support to management by taking on projects.
- Active involvement ni identifying systematic improvements ot strengthen the overall program.
- Partner with management to complete reconciliation reporting and administrative deliverables.
SCRA Quality Senior Specialist II
JPMorgan Chase & Co.
07.2014 - 06.2016
- Processed and performed quality control review of Military auto loans for approvals, denials, removals, benefit extension, and early release termination. Determined if older accounts were properly set up, finding trends in accounts where actions were not performed according to policies and procedures.
- Verified action reports were accurate and steps were performed correctly for Military expiry review, active duty end, fe control, and UI denials. Completed quality control reviews on denial military flag reporting and monthly reconciliation report to OCC, acting as main point of contact.
- Developed calibrations ensuring alignment with OCC, lines of business and quality analysts.
- Developed and implemented SCRA procedures and job aids, resulting in greater accuracy and overall quality of account processing.
- Trained and coached newly hired Quality Specialists in reviews, reporting, processing, and procedures through side by sides. Reviewed work and identified where additional training were needed, ensuring full understanding of the job function.
- Supervised special projects including reviewing potential impacted accounts where gap was identified, monitoring newer CQ Analysts' work for gaps, trends and to verify accuracy, and handling immediate escalated issues.
- Troubleshot errors and deficiencies as needed.
SCRA Research Processing
JPMorgan Chase & Co.
07.2013 - 04.2014
- Processed Military auto loans for approvals, denials, removals, benefit extension, and early lease termination. Determined if older accounts were property set up in the past and identified trends in accounts where actions were not properly performed.
- Reported control review for Military expiry review, active duty end, and fee control.
- Assisted in the development and implementation SCRA procedures and job aids.
- Identified procedure gaps, compliance issues, risk to company.
Probate Specialist
JPMorgan Chase & Co.
02.2011 - 07.2013
- Assisted Family members with deceased accounts through inbound and outbound calls, managing 250
accounts per month. - Determined who had rights to the vehicle and interfaced with the family member until the account was resolved.
- Reviewed legal documents and submitted for repossession of vehicle.
Operation Support Specialist
JPMorgan Chase & Co.
07.2009 - 02.2011
- Answered incoming and made outbound calls, processed payments, entered address changes within Auto Finance. Ensured average talk time was within guidelines.
- Performed special projects including printings, preparing and mailing documents to customers and dual control mail and delivery throughout the department, and recording of payments in the system.
Teller
Washington Mutual/JPMorgan Chase & Co.
12.2007 - 07.2009
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
Education
Bachelor of Arts - Operations Management And Analysis
The University of Arizona Global Campus
San Diego, CASkills
- Continuous Improvement
- Correction Action Planning
- Compliance Testing
- Manual Testing
- Quality Processes
- Sampling
- Critical Thinking
- Problem Solving
- Root Cause Analysis
- Team Collaboration
- Attention to Detail
- Cross-Functional Team Collaboration
Timeline
VR Quality Analyst
JPMorgan Chase & Co.
01.2019 - Current
SD&CL Quality Senior Specialist III
JPMorgan Chase & Co.
06.2016 - 01.2019
SCRA Quality Senior Specialist II
JPMorgan Chase & Co.
07.2014 - 06.2016
SCRA Research Processing
JPMorgan Chase & Co.
07.2013 - 04.2014
Probate Specialist
JPMorgan Chase & Co.
02.2011 - 07.2013
Operation Support Specialist
JPMorgan Chase & Co.
07.2009 - 02.2011
Teller
Washington Mutual/JPMorgan Chase & Co.
12.2007 - 07.2009
Bachelor of Arts - Operations Management And Analysis
The University of Arizona Global Campus