Ashley Harrison
Humble,Texas
Summary
Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols. Versatile Teller knowledgeable about checking, savings and investment fund accounts and transactions. Skilled in assisting customers with accounts, transfers and banking product needs. Brings excellent communication skills combined with open and upbeat nature.
Overview
9
9
years of professional experience
Work History
Teller Supervisor
IBC Bank
Houston, TX
06.2023 - 03.2024
- Provided daily supervision and guidance to teller staff, ensuring compliance with bank policies and procedures.
- Conducted performance reviews of tellers, providing feedback on areas of strength and opportunities for improvement.
- Developed and implemented strategies to ensure customer satisfaction and meet service standards.
- Identified training needs for tellers, created learning materials, and conducted regular training sessions.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
- Resolved customer complaints promptly and efficiently while maintaining high levels of customer service.
- Maintained accurate records of transactions processed by each teller throughout the day.
- Assisted with the development of new products or services to increase customer engagement.
- Created reports that tracked key metrics such as number of transactions per hour, average transaction time.
- Reviewed suspicious activity reports from tellers; reported any violations to management immediately.
- Ensured proper security protocols were followed including verifying identification when necessary.
- Implemented measures to reduce risk associated with financial crimes including money laundering.
- Managed daily operations within assigned branch locations; provided support during peak times or absences.
- Managed and balanced cash vault, audits and general ledger accounts.
- Supplied tellers with coin and currency.
- Participated in professional development activities such as seminars or conferences related to banking regulations or best practices.
- Greeted customers and provided assistance with product selection.
- Informed customers about current promotions and discounts.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Maintained cleanliness of the sales floor area at all times.
- Cross-trained in other departments within the store including checkout counter operations.
- Helped customers find specific products, answered questions and offered product advice.
- Accepted and completed cash, check and credit card payments.
Retail Floater
IBC Bank
Houston, Texas
01.2021 - Current
- Assist customers with deposits, withdrawals, cashier checks, cashing items
- Make sure drive thru customers are assisted
- Balance box 3 times a day, count vault
- Oversee other coworkers in daily transactions
- Answer multiple phone lines, transfer calls etc
- Fax, send emails, copy and scan files
- Make sure teller line is fully stocked with inventory for the week.
Uni II Supervisor
IBC Bank
Houston, Texas
01.2019 - Current
- Assist customers with deposits, withdrawals, cashier checks, cashing items
- Make sure drive thru customers are assisted
- Balance box 3 times a day, count vault
- Oversee other coworkers in daily transactions
- Answer multiple phone lines, transfer calls etc
- Fax, send emails, copy and scan files
- Make sure teller line is fully stocked with inventory for the week.
RailCrew XPress
Houston
Texas, 03/2018
11.2018
- Transport train conductors & engineers to/from various locations from Texas to Louisiana
- Driver Safety Vehicle Checklist
- Log travel data
- Communicate with dispatchers and train personnel.
FEMA Call Center Rep
Tele Tech / FEMA
Houston, Texas
01.2018 - 03.2018
- Responded promptly and answered/resolved customer inquiries and complaints
- Developed the customer service policy for the organization
- Evaluated changing factors frequently to achieve high customer satisfaction level
- Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints
- Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments
- Managed customers' database accounts, performed customer verification and processed applications, orders and requests.
Cashier/Customer Service/CSM Trainee
Wal-Mart Stores, Inc.
Porter, Texas
03.2015 - 12.2017
- Greeting customers and processing customer refunds and returns
- Receiving coupons, receiving & issuing money, processing credit/debit cards
- Answering telephones, multiple lines- transfers, etc
- Performed register checks & countdowns/ verified shortages/overages
- Price changes & price overrides
- Add matching
- Associate meetings
- Filled in for CSM during call outs, breaks, and lunches.
Education
Culinary Arts Degree -
San Jacinto College North
01.2015
Nursing Assistance Certificate -
Gary Job Corp
05.2005
Skills
- Proficient in Microsoft Office Application (Word, Excel, PowerPoint, Access, Outlook)
- Performance Reviews And Insight
- Exceptional Customer Service
- Customer Engagement
- Customer Service
- Customer Relationship Building
- Currency And Coin Counter
- Cash Handling
- Compliance, Banking Laws, And Regulations
- New Teller Training
- Cash Auditing
- Account Updating
- Transaction Processing
- Relationship Building And Management
- Cash Handling Expertise
- Fraud Detection
- Banking Financial Software
- Cash Handling And Management
- Account Management
- Staff Management
- Safe And Vault Operation
- Strong Work Ethic
- Staff Development
- Banking Law Compliance
- Banking
- Member Servicing
- Opening And Closing Procedures
- Outgoing Personality
- Sales Assistance
- Product And Service Sales
- Account Opening
- Account Assistance
- Customer Follow-Up
Languages
English
Professional
Affiliations
- EAB= Employee Advisory Board
- Feed The Homeless
References
References available upon request.
Timeline
Teller Supervisor
IBC Bank
06.2023 - 03.2024
Retail Floater
IBC Bank
01.2021 - Current
Uni II Supervisor
IBC Bank
01.2019 - Current
RailCrew XPress
Houston
11.2018
FEMA Call Center Rep
Tele Tech / FEMA
01.2018 - 03.2018
Cashier/Customer Service/CSM Trainee
Wal-Mart Stores, Inc.
03.2015 - 12.2017
Culinary Arts Degree -
San Jacinto College North
Nursing Assistance Certificate -
Gary Job Corp