Ashley Harrow

• Provided support and logistics to the Provost, Chief Diversity Officer, Associate Dean of Assessment and IR and Associate Dean of Academic Life.
• Worked closely with associates and senior staff to support the academic program and foster a welcoming and inclusive campus community.
• Oversaw day-to-day operations of the office, including event calendars, meetings, incoming mail, phone inquiries, and visitor support in a professional manner.
• Scheduled meetings and managed complex calendars.
• Led the Campus Ambassador Program, connecting faculty candidates with community members to discuss identity-based experiences on campus and in the Lehigh Valley.
• Analyzed data and developed reports; proofread and edited documents for accuracy and quality.
• Facilitated collection of information for complex projects and served as a proxy for reviews and approvals.
• Coordinated complex travel arrangements.
• Planned and executed events and activities.
• Maintained records related to institutional diversity initiatives and programs (e.g., student research awards).
• Supported academic and administrative assessment processes.
• Supported the Chief Diversity Officer in reviewing résumés, vetting candidates, and coordinating interviews for faculty hiring processes.
• Assisted with revising guidelines for faculty search committees.
• Monitored spending and gift accounts to ensure accurate expense attribution.
• Managed budget approvals, purchase orders, invitations, tracking and reporting, venue selection, and catering.
• Drafted, proofread, and prepared communications and materials with a high level of detail and timeliness.
• Served as executive coordinator for the Lectures & Forums Committee, reviewing and approving funding applications.
• Built and maintained strong working relationships with internal departments.
• Reviewed appointment documentation for completion, accuracy, and signatures.

• Developed and maintained strong working relationships with multiple internal departments.
• Reviewed appointment documentation for completion, accuracy, and signatures.
• Provided login access and guidance within our licensing software “SureLC” while communicating directly with incoming agents.
• Conducted monthly and quarterly audits of agent/carrier appointments to ensure continued efficiency & compliance.
• Submitted and monitored all individual regulatory & compliance procedures.
• Prompted internal departments to complete time-sensitive actions to keep the onboarding process moving efficiently.
• Audited commission statements/sales to cross reference states appointed with state policy is sold.
• Provided support & coaching for prospective agents through the entirety of the nationwide regulatory process.
• Responsible for the maintenance of appointment profiles for all incoming and current agents.
• Assisted with the exit process for all outgoing agents.
• Scheduled follow-ups with internal and external agents to establish expectations and accountability.
• Maintained a consistent level of activity metrics that delivered and supported individual and departmental goals.
• Monitored agent labor relations with an eye on individualized commission accounts.
• Fielded incoming carrier information & communicated said information to all necessary parties in real-time.
• Met regularly with leadership to communicate challenges and opportunities regarding progress.
• Facilitated licensing responsibilities for U65 verticals and Medicare to ensure regulatory compliance while acting as an informational sounding board for all applicable parties.
• Developed and modified instruction and procedural guides for both internal and external associates.
• Collaborated with cross-functional teams to streamline the licensing process and improve efficiency.

• Managed day-to-day office operations while coordinating directly with the Associate Dean of Students & the Director of Student Affairs.
• Liaise with support staff to maintain projected office inventories.
• Coordinated with senior staff to facilitate travel and accommodation arrangements on an ad hoc basis.
• Reconciled all A/P responsibilities whilst being a responsible steward of our client and student resources.
• Provided administrative support and oversight for Dean of Students departmental programs (Council of Student Presidents, Awards and Prizes, Dean's List, Staff Professional Development & Student Opportunity Fund).
• Assisted Office of Residence Life with the vetting & onboarding of all prospective additions to their program.
• Calculated and processed labor reports as a faculty-facing representative of HR.
• Maintained Departmental website & student-facing user portal.
• Designed and distributed presentations & instructional literature while communicating directly with the Associate Dean of Students to ensure a coordinated & evolving informational pipeline.
• Attended interdepartmental meetings and was tasked with the transcription and disbursement of minutes & pertinent information.

• Provided a welcoming environment for visitors, guests, residents, and sales representatives.
• Fielded inquiries and released information following established internal & external compliance regulations.
• Maintained register of current residents and the internal database of all requisite information. Including but not limited to, emergency contact information, internal residential information, and liaison opportunities.
• Assisted President/CEO, Chiefs, and department heads in an administrative capacity and was responsible for the editing and distribution of all relevant materials.
• Coordinated and assisted in the creation, editing & distribution of the weekly internal informational guide for all staff and residents.
• Maintained and updated programming for the in-house resident-facing multimedia platform.
• Collaborated with contract vendors to maintain point of sale systems and dispersed relevant information to all guests & staff.
• Organized & reconciled all A/R & A/P responsibilities in accordance with company policies & procedures.
• Maintained and updated internal scheduling database.
• Updated the One Call Now database on a weekly basis.
• Responsible for communication and processing of all Guest House reservations.
• Maintained up-to-date record of keys and key fobs and served as the point of contact for guests, team members & external contractors
• Assisted with orientation to acquaint new residents with the functions of the front office.
• Provided support for prospective team members by guiding them through all onboarding & regulatory procedures.
• Managed incoming and outgoing mail, packages, and deliveries efficiently.

• Provided training course and registration information and assisted clients with the utilization of the SalesPro program which offers on-demand video learning content and a class registration system.
• Scheduled instructors for all workshops, classes, and sessions. This entailed managing the trainer’s individual calendars and maintaining and updating the shared access Education Outlook Calendar.
• Created and published a monthly Education Calendar which depicted the upcoming schedule, essential program updates, and team-focused educational literature.
• Ensured all courses/meetings ran smoothly by providing a high level of customer service to internal and external associates and visitors and keeping an open line of communication with reception and the education team.
• Responsible for scheduling and posting training sessions into the SalesPro system with high attention to detail.
• Responsible for maintaining sales associates’ files. This includes but is not limited to:

-Uploading new sales associates’ documents, updating files for existing sales associates and disassociations of sales associates.

• Followed up with administrative staff in field and satellite offices to procure any missing paperwork for new or existing Sales Associates.
• Processed all disassociations of Sales Associates within company standard timelines.
• Provided coverage to the Licensing department: assisted in processing incoming new affiliation packets, onboarding agents, disassociations, sending necessary documentation and payments to the NJ REC, updating Trident profiles, and ensuring documents were signed by appropriate parties and other licensing-related duties. This entailed keeping up to date on system changes and the introduction of new systems.
• Managed Accounts Payable for the education department and RVP’s.
• Updated commission schedule changes in the Trident system when necessary.
• Produced monthly reports and ad-hoc projects for the RVP’s, assisted with monthly budget spreadsheets and produced PowerPoint Presentations.
• Monitored inventory and purchased supplies for three training facilities.

• Applied payments to customer accounts and ensured that information entered was accurate and complete.
• Responsible for collaborating with our Customer Service Center (CSC) personnel to ensure that customer accounts were properly maintained.
• Applied check payments to open charges on customer accounts using a check scanning system.
• Processed credit card payments including posting to accounts and logging activity.
• Handled duties (balancing & totaling accounts at the end of the day) associated with the processing of customer payments.
• Provided a high level of customer account management by properly maintaining account information and data.
• Communicated with Customer Service Center (CSC) personnel to verify and correct posted items on the correct account when necessary.
• Prepared reconciliation analysis reports verifying the previous day’s bank deposit to the ADDs system posting using various reports.
• Researched and resolved customer disputes when a Customer Service Center (CSC) is unable to.
• Managed Bank Post Exception accounts daily to ensure zero balances on all accounts.
• Completed Key Off report on a daily basis for each Customer Service Center (CSC).
• Resolved all dispute cases to a mutual satisfactory end between customer and company.
• Responsible for successfully cross-training employees.
• As head reconciler for the region, I was responsible for closing out all entries and investigating any discrepancies between payments processed at our headquarters as well as at the CSC levels.
• Worked directly with the finance and cash application department.