Ashley Harvey
The Colony,TX
Summary
Results-driven individual with a solid track record in delivering quality work by leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning, innovation, and professional development.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager/Social Media Manager
Plato's Closet
Fairview Heights, IL
01.2017 - 05.2024
- Developed and implemented successful social media campaigns to support company objectives.
- Created engaging content for multiple social media platforms, such as TikTok, Instagram, and Facebook.
- Analyzed data to measure the effectiveness of campaigns and adjust strategies accordingly.
- Researched industry trends and competitors' activities to develop new ideas for content creation.
- Monitored customer comments on various social media channels and responded in a timely manner.
- Assisted in developing strategies for increasing follows and engagement rates.
- Provided training and guidance to team members on best practices for utilizing social media tools.
- Ensured compliance with company policies when publishing content online.
- Maintained an up-to-date knowledge of emerging technologies related to social media marketing.
- Organized events or webinars related to the company's products or services.
- Used editing and graphic design tools to create content and visuals for social channels.
- Prepared monthly calendar to manage online content across multiple platforms.
- Implemented campaigns and promotions to help with developing goods and services.
- Implemented successful business strategies to increase revenue and target new markets.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Coordinated with vendors to secure product availability at competitive prices.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized quarterly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified target audience and developed optimized communication plans to engage and interest individuals.
Education
Associate of Science -
Southwestern Illinois College
Belleville, IL05-2021
Associate of Arts -
Southwestern Illinois College
Belleville, IL05-2020
Skills
- Marketing and Promotions
- Retail Operations
- Customer experience
- Hiring and Training
- Store Organization
- Employee Scheduling
- Issue Resolution
- Time Management
- Strategic Merchandising
- Team Management
- Problem-Solving
- Attention to Detail
- Strategic Planning
- Team Building and Leadership
- Inventory Control
Languages
English
Native/ Bilingual
Timeline
Assistant Store Manager/Social Media Manager
Plato's Closet
01.2017 - 05.2024
Associate of Science -
Southwestern Illinois College
Associate of Arts -
Southwestern Illinois College