Ashley Hassell
Brownstown
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Public Service Credit Union
04.2023 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Trained staff on procedures, products, and services.
- Trained staff on how to increase referrals and cross sell.
- Assist with member complaints.
Member Relationship Specialist
Public Service Credit Union
06.2021 - 04.2023
- Promote credit union products and services based on member needs that are obtained from member interviews.
- Responded to customer calls and emails to answer questions about products and services.
- Opened and service consumer and business accounts.
- Evaluate credit worthiness by processing loan applications, followed by the preparation of documentation.
- Process, fund, and disburse loan applications.
- Determining all applicable ratios and metrics- set up debt payment plans.
- Train and mentor new employees
- Provide excellent customer service and act as a role model to other employees.
Contact Center Representative
Advantage One Credit Union
10.2020 - 06.2021
- Handle large amounts of inbound and outbound calls in a timely manner.
- Identify member needs, clarify information, research issues and provide solutions.
- Seize opportunity to cross sell products and services when they arise.
- Build and maintain relationships with members.
- Process loan payments over the phone.
- Assist members with online banking requests.
- Responded to customer calls and emails to answer questions about products and services.
Teller/Service Representative
Advantage One Credit Union
10.2019 - 10.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Build relationships with the membership.
- Refer products and services by uncovering needs of the member.
Waitress/Cashier
Baldos Italian Restaurant
10.2012 - 10.2019
- Handled incoming calls pertaining to new orders, scheduling banquets, customer complaints, and all other customer service requests.
- Ensured customer satisfaction.
- Took orders/sold additional items.
- Organized wait lists.
Education
Associate of Applied Science - Surgical Technology
Wayne County Community College District
09.2018
Skills
- Excellent at multi-tasking and teamwork
- Flexible and self motivated
- Problem solving abilities
- Attention to detail
- Knowledgeable and dedicated to all jobs/tasks
- Dependable and willing to learn
Certification
- NMLS Number
- Credit Life/Disability License.
Timeline
Assistant Branch Manager
Public Service Credit Union
04.2023 - Current
Member Relationship Specialist
Public Service Credit Union
06.2021 - 04.2023
Contact Center Representative
Advantage One Credit Union
10.2020 - 06.2021
Teller/Service Representative
Advantage One Credit Union
10.2019 - 10.2020
Waitress/Cashier
Baldos Italian Restaurant
10.2012 - 10.2019
Associate of Applied Science - Surgical Technology
Wayne County Community College District
- NMLS Number
- Credit Life/Disability License.
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