Ashley Hatfield
Garfield Heights,OH
Summary
I've work for Walmart 11 years so I have more then just being a Senior Coordinator, Project Management under my belt. I started off as a Casher handling money ringing customers out. After about 6 months I left a went to Electronics where I was more on the sales floor helping customers. Answered any questions I could with any knowledge I knew about any electronic items they would like to know about. After about a year I moved to the back room claims area. Where I processed damaged items & returns that we got on a day to day bases. I log stuff in the computer that was a little different then other things. Make sure pallets are ready for the truck pick up. I also had to make sure I dealt with hazard's waste items correctly. After about a year in that position I got promoted to Department Manager of Cosmetics. I dealt with sales, stocks, shrink, thief. Stocking shelf's, ordering feathers, maintaining the department & return carts. Knowing when mods dropping within the department. I always remember my backroom stock. Scanning outs, seeing when items come in for costumers. Always knew which items to put on feather around each season. After I want to say 5 years I left and started working as what they called it back then (SWAT) now called Senior Coordinator, Project Management. This job is something we traveled to different Walmart's to remodel the stores. Moving counters, take down/rebuilding counters, move produces to different locations. Moving aisles to other locations of the store. Make sure aisles are straight and in line like they are suppose to be to the map given. Deal with skates that move the counters 3 different kinds. Always watch you're feet when dealing with them. Always have to watch around you for safety while working the number one rule. Finish & clean up in a timely manner. Deal with fixtures, building new locking cases, new registers & also heavy lifting. I also worked a Pizza Fire for a short time as a part time job for extra money. Making pizza, casher, prep the ingredients & also cleaning. I also did paper delivery. Delivered manly to just stores & hotels at night. Before I worked at walmart I was a Housekeeper for a short-time because I was only a Temp when I got hired in. I was mostly in the ER cleaning rooms, changing out bed sheets, blankets, cleaning, taking out the trash. I would also clean the bathrooms around there as well. Most of my job experience comes from working at walmart for 11 years. I've moved around a lot since I stared there. Always try to show my potential or show the little light in me that I am capable of doing something.
Overview
13
13
years of professional experience
Work History
Paper Delivery
The News-Herald
Mentor , OH
2018.09 - 2020.03
- Organized papers for delivery in a timely manner.
- Ensured all papers were accounted for before leaving the distribution center.
- Adhered to safety protocols while driving during paper routes.
- Checked local weather conditions prior to starting paper route each day.
- Kept accurate records of mileage driven during paper routes.
- Maintained cleanliness and orderliness inside vehicle while making deliveries.
- Confirmed that all papers had been delivered correctly by reviewing logbooks daily.
- Navigated established route to deliver papers to customers.
- Greeted customers, neighbors and others when completing paper route responsibilities to maintain positive relationships.
- Drove vehicle and safely dropped or threw rolled and packaged newspapers to customer homes and businesses.
- Studied traffic and weather conditions to determine routes.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Maintained positive attitude and diplomacy when dealing with customers and other team members.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Kept accurate logs of all deliveries and trips.
Department Manager
Walmart
Mayfield Heights , OH
2015.03 - 2020.03
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Ensured compliance with all safety regulations in the workplace.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Monitored daily sales figures to track trends in customer buying behavior.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Senior Coordinator, Project Management
Walmart
Eastlake , OH
2020.03 - Current
- Developed and maintained relationships with customers, vendors, and other stakeholders to ensure successful project outcomes.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated resources across multiple departments to complete projects on time and within budget.
- Provided oversight of project deliverables, ensuring quality control throughout the process.
- Assisted in the development of policies and procedures for operations management.
Cashier/Customer Service
Pizza Fire
Highland Heights , OH
2018.04 - 2018.08
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Prepared dough and sauce for pizzas according to recipes.
- Cleaned and sanitized kitchen surfaces and equipment.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Used pizza cutter to slice whole pizzas according to customer size specifications.
Claims Associate
Walmart
Mayfield Heights , OH
2014.03 - 2015.03
- Claims out damaged products, such as food or broken glass.
- Shipped out recalled items back to the company.
- Process damaged items, such as returns.
- Deal with paperwork & login things into the computer. it's a little different.
- Dealing with stacking and wrapping pallets of process return items.
- Handling hazardous waste items correctly.
- Making sure pallets are ready for delivery date they are schedule for.
Electronics Sales Associate
Walmart
Mayfield Heights , OH
2013.03 - 2014.03
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Assisted customers in locating products throughout the store and online.
- Executed daily opening and closing procedures for the electronics department.
- Maintained cleanliness of work area and ensured proper organization of merchandise displays.
- Processed payments using cash registers or point-of-sale systems.
- Resolved customer complaints regarding products or services in a timely manner.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Exchanged merchandise for customers and accepted returns.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized store by returning merchandise to proper areas and restocked displays.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Cashier
Walmart
Mayfield Heights , OH
2012.09 - 2013.03
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Followed company security procedures for handling large sums of money.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Helped with purchases and signed customers up for rewards program.
- Verified customer age requirement for alcohol or tobacco purchases.
- Greeted customers promptly and responded to questions.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
Housekeeper
Hillcrest Hospital
Mayfield Heights , OH
2011.02 - 2011.03
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Emptied trash receptacles throughout the property.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
Education
High School Diploma -
Garfield Heights High School
Garfield Heights, OH2010-06
Skills
- Customer Service
- Project assistance
- Relationship Building
- Project Support
- Cash Handling
- Customer Assistance
- Cash Register Operation
- Payment Processing
- Staff Management
- Performance Management
- Team Supervision
- Sales Reporting
- Problem-Solving
- Sales expertise
- Training and Development
- Safety and Security
- Customer Engagement
- Retail Management
- Departmental activities
- Department leadership
- Order Processing
- Route Planning
- Vehicle Maintenance
- Safety awareness
- Navigation
- Inventory Management
- Delivery Management
- Flexible Schedule
- Inventory Tracking
- Loading and unloading
Affiliations
- Baking
- Making Candy
- Drawing
Timeline
Senior Coordinator, Project Management
Walmart
2020.03 - Current
Paper Delivery
The News-Herald
2018.09 - 2020.03
Cashier/Customer Service
Pizza Fire
2018.04 - 2018.08
Department Manager
Walmart
2015.03 - 2020.03
Claims Associate
Walmart
2014.03 - 2015.03
Electronics Sales Associate
Walmart
2013.03 - 2014.03
Cashier
Walmart
2012.09 - 2013.03
Housekeeper
Hillcrest Hospital
2011.02 - 2011.03
High School Diploma -
Garfield Heights High School
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