Summary
Overview
Work History
Education
Skills
Accomplishmentsandprojects
Timeline
Generic

Ashley Hatter

Leesburg,FL

Summary

Highly self-motivated professional with an extensive background in customer service, dedicated to achieving outstanding results in debt reduction for our company. Proactively seek innovative solutions to enhance debt recovery processes, demonstrating a strong commitment to exceeding performance targets. Possess a proven track record of working independently. Leveraging a combination of initiative and customer-centric skills, consistently contribute to the overall financial success of the organization.

Overview

10
10
years of professional experience

Work History

Representative 2, Credit & Collections

Comcast Corporation
06.2020 - Current
  • Serve as a key point of contact through ECM to assist internal and external customers with transfer adjustments, billing navigation, payment processing, and account inquiries within CSG and Einstein systems
  • Analyze and resolve past due accounts for both residential and commercial customers, offering tailored payment plans to prevent service interruptions
  • Educate customers on billing cycles, rate codes, and service recommendations aligned to their needs
  • Ensure strict compliance with company guidelines, focusing on consistency, customer privacy, and operational success
  • Demonstrated reliability with consistent attendance and the ability to work independently without shift restrictions
  • Manage scheduled service disconnects and perform detailed investigations into customer information using tools like Einstein, Café 360, and Equifax
  • Collaborate with peers to exceed KPI goals, taking on leadership roles in team huddles and meetings to drive department success

Representative, Bulk Department

Comcast Corporation
06.2020 - 09.2022
  • Successfully resolved customer complaints by identifying root causes, implementing effective solutions, and ensuring swift corrections or adjustments
  • Resolved customer complaints by identifying root causes, implementing solutions, and ensuring timely corrections to enhance the customer experience
  • Demonstrated expertise in technical troubleshooting, resolving system and order issues using tools like Xm360 and Verint
  • Maintained a customer-centric approach, providing professional, positive interactions and adapting quickly to rapid changes
  • Stayed up-to-date on evolving products and services, delivering accurate responses to inquiries and making well-informed recommendations
  • Utilized de-escalation techniques and customer focus strategies to manage high-stress interactions

Human Resource Representative

FedEx
11.2018 - 06.2020
  • Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
  • Promoted harmonious working climate to boost morale and productivity.
  • Implemented proactive measures to address potential employee grievances before they escalated into larger conflicts or legal disputes.
  • Processed new hires, transfers, and separations.
  • Enhanced employee engagement by developing and implementing innovative training programs.
  • Evaluated employee engagement survey results, identifying areas for improvement and developing targeted action plans to address identified concerns.
  • Managed investigations into reported workplace incidents, ensuring proper documentation and follow-up actions were taken.
  • Negotiated resolutions between employees and managers, fostering better communication and working relationships.

Assistance-Radiology

Florida Cancer Specialist & Research Institute
02.2015 - 06.2018
  • Provided a consistently high level of service to patients by offering support in various capacities, demonstrating professionalism, and addressing questions and concerns effectively
  • Ensured strict compliance with HIPAA and company regulations to safeguard patient health data and maintain the confidentiality of medical records
  • Adhered to radiation safety measures, utilizing protective devices to prevent potential harm to both patients and staff during diagnostic imaging procedures
  • Welcomed patients with a focus on creating a positive experience, incorporating discretion and personal support to make medical procedures as pleasant as possible
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Education

High School -

Midwood High School
01.2010

Skills

  • CSG
  • Einstein
  • Café 360
  • Collections Tools
  • Bad Debt Tool
  • RDM
  • ECM
  • Lexus Nexus
  • Equifax
  • Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Data entry proficiency
  • Client Relationship Building
  • Issue Research
  • Process Analysis
  • Team Leadership
  • Professionalism
  • Improvement plan knowledge
  • Employee Relations

Accomplishmentsandprojects

  • Business Match, 01/01/22 - Present
  • CPP, 01/01/23

Timeline

Representative 2, Credit & Collections

Comcast Corporation
06.2020 - Current

Representative, Bulk Department

Comcast Corporation
06.2020 - 09.2022

Human Resource Representative

FedEx
11.2018 - 06.2020

Assistance-Radiology

Florida Cancer Specialist & Research Institute
02.2015 - 06.2018

High School -

Midwood High School

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Ashley Hatter