Ashley Havens
Houston,TX
Summary
Knowledgeable Restaurant Consultant driven revitalize restaurant operations with hands-on and proactive leadership. Analytical and detail-oriented professional with an in-depth understanding of front-end, back-end and administrative functions. Prepared to bring 16 years of industry experience to a dynamic new role.
Overview
8
8
years of professional experience
Work History
Restaurant Consultant
Havens Hospitality
03.2020 - Current
- Improved customer service policies to maximize satisfaction and build brand loyalty.
- Observed restaurant operations, trained staff in educational topics.
- Created beverage programs.
- Produced inventory systems.
- Reviewed business finances and back-end administrative procedures.
- Updated business appearance, decor, social media accounts and promotional strategies.
Wine Director
The Palm Restaurant
10.2021 - 03.2022
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Set up wine tastings to bring in business and promote special offerings.
- Coordinated wine selection and restocking for cellar with over 2,000 bottles.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
Club Director
Oak Room
03.2020 - 10.2021
- Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
- Organized special activities and events for existing club members, including service projects, parties and procedural meetings.
- Monitored club activities and identified areas for improvement.
Wine Steward
Mastros Restaurants
03.2019 - 03.2020
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Set up wine tastings to bring in business and promote special offerings.
- Coordinated wine selection and restocking for cellar with over 4,500 bottles.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
Server Trainer
Pappas Brothers Steakhouse
06.2015 - 03.2019
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of Houston
Houston, TX12.2017
Certified Sommelier - Wine And Beverage Services
Court of Master Sommeliers
Americas08.2016
Associate of Arts - Psychology
Blinn College
Bryan, TX08.2015
Skills
- Serve Customers
- Employee Performance Evaluations
- Industry Best Practices
- Preservation Methods
- Menu Optimization
- High-Volume Environments
- Production Standards
- Marketing
- Menu Inquiries
Timeline
Wine Director
The Palm Restaurant
10.2021 - 03.2022
Restaurant Consultant
Havens Hospitality
03.2020 - Current
Club Director
Oak Room
03.2020 - 10.2021
Wine Steward
Mastros Restaurants
03.2019 - 03.2020
Server Trainer
Pappas Brothers Steakhouse
06.2015 - 03.2019
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of Houston
Certified Sommelier - Wine And Beverage Services
Court of Master Sommeliers
Associate of Arts - Psychology
Blinn College